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Fargo Electronics, Inc.
HDP100 High Definition Card Printer/Encoder User Guide (Rev. Beta)
17
General Troubleshooting Guide (continued)
Problem
Possible Solution
Film won
’
t queue up
See Film Sensor
Errors. See the
Sensor Testing
section.
Verify the Film Sensors have been calibrated.
Check to see if the Film Drive DC Motors (D840980) are rotating
in the correct direction.
Check the Film Drive Hubs (D841152-XX) and verify the Hubs
are not cracked.
Input Roller
continually spins on
power up
Verify the cable (D840687) is plugged into the Sensor (840176)
and the Circuit Board (J58).
Replace the cable (D840687). See the
Removing the PCB
Board Assembly (A000300)
procedure.
Card Jam during
printing 60 mil cards
Check the peel off bar height with fixture.
Verify the TOF and print offset are correct.
Replace the Stepper Motor Cable (D860120).
XX Warning: The Transfer Roller may be extremely hot.
Printer will queue up
Ribbon and film but
will not print
In the diagnostic mode of the LCD, check the Platen Roller
(D860022) to verify that it is spinning clockwise when pressing
FORWARD. If the Motor is spinning counter-clockwise, replace
the Stepper Motor Cable (D860120).
