40i TS - v1205 - Installation/Operation - (28/29)
4.2.3
Warranty terms
WARRANTY
All products manufactured or marketed by Fagor Automation has a warranty period of 12 months
from the day they are shipped out of our warehouses.
The mentioned warranty covers repair material and labor costs, at FAGOR facilities, incurred in the
repair of the products.
Within the warranty period, Fagor will repair or replace the products verified as being defective.
FAGOR is committed to repairing or replacing its products from the time when the first such product
was launched up to 8 years after such product has disappeared from the product catalog.
It is entirely up to FAGOR to determine whether a repair is to be considered under warranty.
EXCLUDING CLAUSES
The repair will take place at our facilities. Therefore, all shipping expenses as well as travelling
expenses incurred by technical personnel are NOT under warranty even when the unit is under
warranty.
This warranty will be applied so long as the equipment has been installed according to the
instructions, it has not been mistreated or damaged by accident or negligence and has been
manipulated by personnel authorized by FAGOR.
If once the service call or repair has been completed, the cause of the failure is not to be blamed the
FAGOR product, the customer must cover all generated expenses according to current fees.
No other implicit or explicit warranty is covered and FAGOR AUTOMATION shall not be held
responsible, under any circumstances, of the damage which could be originated.
SERVICE CONTRACTS
Service and Maintenance Contracts are available for the customer within the warranty period as well
as outside of it.
4.2.4
Material returning terms
When returning the DRO, pack it in its original package and with its original packaging material. If not
available, pack it as follows:
Get a cardboard box whose three inside dimensions are at least 15 cm (6 inches) larger than those
of the unit. The cardboard being used to make the box must have a resistance of 170 Kg (375 lb.).
When sending it to a Fagor Automation office for repair, attach a label indicating the owner of the unit,
person to contact, type of unit, serial number, symptom and a brief description of the problem.
Wrap the unit in a polyethylene roll or similar material to protect it.
Pad the unit inside the cardboard box with polyurethane foam on all sides.
Seal the cardboard box with packing tape or industrial staples.
