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FAQs and Troubleshooting Guide
If you experience problems with your bicycle, check in the table below for
solutions to common problems. If the problem persists after checking the
suggested solutions, please contact our after sales support centre for advice.
Problems
Possible cause
Solution
When turned on, the
indicator light won’t
turn on.
The battery is completely
discharged.
Charge the battery.
The motor won’t
work, the display
won’t turn on.
The electric cable which
connects the battery is
loose.
Contact our after sales
support centre for a
service.
There is no electric
power to the bike.
The fuse has burnt out.
Contact our after sales
support centre for a
service.
The travelling
distance has been
reduced.
Insufficient battery capacity. Charge the battery fully.
The battery is getting old
and needs replacement.
Replace the battery. Spare
batteries are available for
purchase from our after
sales support centre.
Braking frequently, riding
uphill or running against the
wind continuously.
Increase your pedalling
speed and strength.
The indicator light
does not illuminate
when charging.
The charger is damaged.
Contact our after sales
support centre for
a service. It may be
necessary to replace the
charger - spare chargers
are available for purchase
from our after sales support
centre.
Other issues
Problems with electrical
components.
Contact our after sales
support centre for a
service.
25
AUS
AFTER SALES SUPPORT
MODEL: EST-EMTB275 PRODUCT CODE: 706076 11/2021
1300 112 534
tempo.org/support