Esse HI-PRO 1 Series, Руководство пользователя

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AUXILIARY SERVICES
Upon Hi-Pro answer, the external user hears the message inviting to
dial: ”Dial the desired extension, or please hold the line” (or a
customized message).
The external user dials (within 5 seconds) the number of the desired
extension.
If the called user is free and enabled to receive DISA calls, the external user
will hear the call tone.
The called extension picks up the handset and starts conversation.
The reasons why a DISA call does not go through can be the following:
1. There is no extension with a number compatible with the dialled
number. In this case, the call is diverted to the telephones programmed
to answer incoming calls over the same line.
2. The extension is engaged or doesn’t answer (within 25 seconds).
1. The extension is not enabled to receive DISA or “DDI from
phonebook” calls (VIP calls).
3. The “Do not disturb from DISA” is enabled on the extension.
In cases 2, 3 and 4, the call is diverted to telephones programmed to answer
calls from the external line, if the “General call in case of unanswered DISA or
VIP call” service is enabled on that extension (see “Service activation” in
Installation and programming Manual). If not, the call is ended.
IVR (
AUTOMATIC OPERATOR
)
The automatic operator allows you to browse through 10 customizable menus.
Each menu allows various operations: calling extensions, playing messages,
switching from one menu to the other, activating relays for remote control etc.
Each menu consists of:
•
a customizable prompting message indicating the actions available in
that menu;
•
up to 12 operations to be performed, each corresponding to the
telephone buttons.
DEFAULT:
- menus 01~09: no prompting message, no operation assigned to the buttons,
except for the * button, which allows recalling the control menu (menu 10).
- menu 10:
. prompting message: Control menu (message 06)