P
AGE
9
T
UNE
B
ASE
200 I
NSTALLATION
& U
SER
’
S
G
UIDE
- M21201-01A1
How to Return a Product
- Contact your dealer or Escient Convergence Corp.’s Customer Support group at
800-372-4368. Please have the following information ready for your dealer or Escient Convergence Corp.’s
Customer Support technician.
•
Product Serial Number
•
Model Number
•
Date of Registration or Purchase
Upon reviewing the request for repair under warranty provisions, Escient Convergence Corp.’s Technical
Support group will issue a Return Material Authorization (RMA) number. This number is to be attached to the
outside of the shipping carton. Additional instructions will be provided by technical support.
Please be sure to use original packing carton and internal packing materials to assure proper shipment of the
system. Insurance costs are the responsibility of the customer. Most shippers only provide standard
coverage for $100 in cost so please protect yourself by providing additional insurance for the returned
product.
Out of Warranty Repair
- Escient Convergence Corp. provides out of warranty repair service on a cost plus
labor basis. Minimum charges will apply. Technical support will provide information on this service at the time
of the call.
C
HAPTER
1 - I
NTRODUCTION