17
13.
WARRANTY PROVISIONS
13.1.
The manufacturer warrants the call point to meet the requirements of technical regulations
TU 4371-006-43082497-04 and the design documentation 4371-006-43082497.
13.2.
Warranty period for the product is 5 years from the date of handing over of the product to
the buyer.
13.3.
The manufacturer shall not be liable for any defects of the product in case they emerged
after the product had been handed over to the customer and are attributable to failure of the latter to
follow the instruction for use, storage and transportation, actions of third parties or acts of God.
13.4.
Any call point that reveals faults or malfunctions during the warranty period subject to
compliance with the rules of storage, transportation, installation and operation, shall be repaired
free of charge or replaced with a fault-free device by the manufacturer Eridan JSC.
13.5.
Once defects of the product are eliminated, the warranty period for it is extended for the
period during which the product was out of operation.
13.6.
In case the product is replaced, the warranty period starts again from the date of handing
the product over to the customer.
14.
CLAIM INFORMATION
14.1.
Claims regarding quality of the call point are accepted upon submission of the call point,
this technical certificate and the report on hidden defects.
14.2.
The manufacturer will not accept any claims in the following cases:
14.2.1.
if the warranty period has expired
14.2.2.
The defect occurred after handing over the call point to the customer, and was caused
by the user’s failure to comply with the rules of use, storage or transportation, by actions of any
third parties or events of force majeure (including high voltage discharges and lightning) or
accidents, including (but not limited to):
–
the product was repaired by any unauthorized service centers or dealers
–
the product was modified or retrofitted without approval of Eridan JSC
–
the defect resulted from incorrect operation, installation and/or connection of the product,
including damages caused by connecting the product to power supply sources non-compliant with
the standards for power mains and any other similar external factors
–
the defect resulted from any technogenic and natural disaster, war, local hostilities,
epidemics, strike, fire and any other acts of God.
15.
MANUFACTURER INFORMATION
Eridan JSC.
12 Lenina St., Berezovski, Sverdlovsk Region, 623700, Russia.
Tel./fax: +7 (343) 351-05-07, 8 (800) 333-53-07 (multichannel).
e-mail: [email protected]; http://www.eridan.ru.
Содержание IP535-07ea-RS
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