34
Solving Problems
■
If you notice light or dark bands across your printouts or they are too faint, run a
nozzle check (see page 24) to see if the print head needs cleaning.
■
If you notice jagged vertical lines, you may need to align the print head. See the
online
User’s Guide
for instructions.
■
The ink cartridges may be low on ink. Check your cartridge levels (see page 26) and
replace cartridges, if necessary (see page 27).
■
Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do
not spray glass cleaner directly on the glass.
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at
epson.com/support
(U.S.) or
epson.ca/support
(Canada)
and select your product for solutions to common problems. You can download drivers and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with your
questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■
Product name (WorkForce 545/645 Series)
■
Product serial number (located on the label in back and under the scanner)
■
Proof of purchase (such as a store receipt) and date of purchase
■
Computer configuration and description of the problem
Then call:
■
U.S.: (562) 276-4382, 6
AM
– 8
PM
, Pacific Time, Monday through Friday, and
7
AM
to 4
PM
Saturday
■
Canada: (905) 709-3839, 6
AM
– 8
PM
, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance
charges may apply.
