Symptom
Cause
Solution
Irregular print or
mottled image
appears.
The media is moist from
humidity.
Adjust the humidity in the media storage area.
Remove the moist media and replace it with new, dry media.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.
Use Epson-approved media. See “Specifications” on
page 88.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
One or more of the
photoconductor units is
defective.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
There is
insufficient fusing
or the image
comes off when
rubbed.
The media is moist from
humidity.
Remove the moist media and replace it with new, dry media.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.
Use Epson-approved media. See “Specifications” on
page 88.
Media type is set incorrectly.
When printing envelopes, labels, letter head, postcards,
thick stock, single side only paper or special paper, specify
the appropriate media type in the printer driver.
There are toner
smudges or
residual images.
One or more of the toner
cartridges are defective or
installed incorrectly.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
Epson AcuLaser CX37 Series Printer/Copier/Scanner User’s Guide
Troubleshooting
227