Symptom
Cause
Solution
When copying or
scanning with the
ADF, a horizontal
band appears at
the top or bottom
of the image or
paper (5 to 6 mm).
A malfunction may have
occurred while paper was being
transferred with the ADF.
If a band appears in the copy after copying, adjust a copy
density setting.
If a band appears in the image after scanning, scan using the
original glass.
Scanned images
are noisy.
Resolution is set to
150x150dpi
while the scan mode is set to
MIX
or
TEXT
.
Set the scan mode to
PHOTO
.
Some areas of the
scanned image are
missing.
Acrobat 8 (Macintosh version) is
used for scanning the image.
With the Acrobat Scan setting, turn off the OCR and Filtering
functions.
The web-based
utility cannot be
accessed. (Epson
AcuLaser
CX37DNF only)
The Web-Based EpsonNet
Config Administrator’s
password is incorrect.
The Web-Based EpsonNet Config Administrator password
has a 0-character minimum and an 16-character maximum.
For details of the Web-Based EpsonNet Config administrator
password, refer to the Reference Guide.
Media is wrinkled.
The media is moist from
humidity or having water spilled
on it.
Remove the moist media and replace it with new, dry media.
The media feed roller or fuser
unit is defective.
Check them for damage. If necessary, contact Technical
Support with the error information.
Unsupported media (wrong
size, thickness, type, etc.) is
being used.
Use Epson-approved media. See “Specifications” on
page 88.
Data was sent to
the machine, but it
doesn’t print.
An error message is displayed in
the message window.
Handle according to the message displayed.
A job may be cancelled if user
authentication setting is
specified.
Click the User Authentication button in the printer driver,
and then type in the necessary information before printing.
The hard disk was
automatically
formatted.
The hard disk was full.
Delete print jobs and resources (fonts, forms, etc.) which
were saved on the hard disk using Web-Based EpsonNet
Config.
Epson AcuLaser CX37 Series Printer/Copier/Scanner User’s Guide
Troubleshooting
224