Symptom
Cause
Solution
Image is too dark.
The copy density is set too dark.
Select a lighter copy density.
The document was not pressed
close enough against the
original glass.
Position the document so that it is pressed close enough
against the original glass. For details on positioning the
document on the original glass, refer to “Placing a document
on the original glass” on page 112.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
One or more of the
photoconductor units may be
defective.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
Image is blurred;
background is
lightly stained;
there is insufficient
gloss of the
printed image.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
One or more of the
photoconductor units may be
defective.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
The original glass is dirty.
Clean the original glass. For details, refer to “Cleaning the
Machine” on page 191.
The original cover pad is dirty.
Clean the original cover pad. For details, refer to “Cleaning
the Machine” on page 191.
The print or color
density is uneven.
One or more of the toner
cartridges may be defective or
low.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
One or more of the
photoconductor units is
defective.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
The machine is not level.
Place the machine on a flat, hard, level surface.
Epson AcuLaser CX37 Series Printer/Copier/Scanner User’s Guide
Troubleshooting
226
