Symptom
Cause
Solution
You are
experiencing
duplex problems.
Media or settings are not correct.
Make sure that you are using correct media.
❏
See “Specifications” on page 88.
❏
Do not duplex custom-sized media, envelopes, labels,
postcards, letterhead, glossy media, or single side only
paper.
❏
Make sure that you have not mixed media types in the
tray.
In the Windows printer driver (Layout/Print Type), choose
Double-Sided.
Set duplex (double-sided) copying. For details on setting
duplex (double-sided) copying, refer to “Setting Duplex
(Double-Sided) Copying” on page 134.
For N-up on duplexed pages, choose
Collate
only in the
Windows driver’s Basic tab. Do not set collation in the
application.
It takes a very long
time to transfer
scan data to the
USB memory
device.
The response time may be slow
depending on the USB memory
device that is used.
Wait until the transfer is finished.
It is not possible to
enter Scan mode
or Fax mode
(Epson AcuLaser
CX37DNF only).
An error has occurred in Copy
mode.
Correct the cause of the error, and then enter a different
mode.
With N-up on
multiple copies,
the output is
incorrect.
Both the printer driver and the
application have been set for
collation.
For N-up on multiple copies, choose
Collate
only in the
printer driver’s Basic tab. Do not set collation in the
application.
Booklet Left and
Right Binding
output is incorrect.
Both the printer driver and the
application have been set for
collation.
For Booklet (Left Binding and Right Binding), choose
Collate
only in the printer driver’s Basic tab. Do not set collation in
the application.
You hear unusual
noises.
The machine is not level.
Place the machine on a flat, hard, level surface.
The tray is not installed correctly.
Remove the tray that you are printing from and reinsert it
completely into the machine.
There is a foreign object stuck
inside the machine.
Turn off the machine and remove the object. If you cannot
remove it, contact Technical Support.
Epson AcuLaser CX37 Series Printer/Copier/Scanner User’s Guide
Troubleshooting
223