VGADVI Broadcaster User Guide
7-5 Remote Support
4. Click
Enable remote support
if the check box is not selected. This setting controls incoming links from
Epiphan.
5. Click
Enable connection to maintenance server
if the check box is not selected. This setting configures
outgoing links to Epiphan.
6. Ensure the
server address
is epiphany.epiphan.com, unless Epiphan support directs you to change it.
7. Ensure the
port
is 30, unless Epiphan support directs you to change it.
8. Click
Apply
.
9. Test that the device can access the maintenance server:
a. Select the
Network
link under Configuration.
b. Type epiphany.epiphan.com
Network Diagnostics
box.
c. Click
ping
.
d. Ensure the result shows an IP address for epiphany.epiphan.com and report any packet loss to
Epiphan support.
10. If the device cannot reach the maintenance server, check the network settings (see
Configure Network
Settings
) to ensure DHCP is selected or a DNS server is listed and try again. Consult with your network
administrator if problems persist.
11. If the device reaches the maintenance server, ensure your firewall, if you have one, has port 30 open for
the device.
12. Confirm with Epiphan support that they are able to access your VGADVI Broadcaster for remote
troubleshooting.
163