ENVO SNOWBIKE KIT MANUAL
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VERSION 1.2
55
9.5. E XC LU S I O N S
ENVO is released and discharged of any liability for any damages, injuries or claims occurring as
a result of neglect, the owner is responsible for the maintenance and safety of all structural and
mechanical components of their SnowBike.
9.6. S AT I S FACT I O N G UA R A NT E E D
We offer guaranteed satisfaction on all our products and services. We provide in-depth free
technical sales support to ensure you choose the product that best suits your needs.
9.7. C U S TO M E R S E RV I C E
Our highest priority is to provide the best customer service possible and cultivate a long lasting
relationship with each client built on trust and respect. Our customer service is not passive; we are
available to actively support you through all ordering or service procedures. We are happy to have
in depth conversations with our customers about their requirements or problems. Our personal
connection with each client is what differentiates us from common “No-Question” customer
service models offered by Amazon or department stores. At ENVO we are real hardworking people
trying to bring great products and services to you in a way no one else does.
9.8. TROUBLESHOOTING, REPAIRS & TECHNICAL SERVICE
• We have a dedicated Help Center including a troubleshooting guide and user manuals to help
customers maintain and fix their system in case of errors or failure. You are required to go
through the guides and if the solution is not achieved contact our customer service through our
ticketing system, providing all observations for our technicians to help figure out the issue
• 90% of cases can get to a solution at this stage by knowing the problem even without need for
sending any replacement parts
• In case the issue is not diagnosed by standard ways; for our hub motor kits, ENVO ebikes, and
other house brand products, since the electrical system is modular and has easy access. We
would be able to easily send you replacement parts such as a controller to swap and test and
return the defective one. You may be required to purchase the parts initially and pay for the
shipping costs. You can return the unused parts for full refund later on
• Customers are required to have a level of technical knowledge with tools to recover their
system remotely and safely without our assistance
• If at any stage of the diagnostics or even after parts replacement, it turns out to be a part
intrinsic defect within the warranty criteria; we will refund the cost of the purchased component
as accepted by warranty validated by the head of technical debt
