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Envoy-S Installation and Operation



2016 Enphase Energy Inc.

141-00031 Rev 01

33

View Microinverter Information

Under

Microinverters

, the screen displays:



The number to the left of the word

Detected

indicates the number of

microinverters detected by this
Envoy.



The number to the left of the word

Communicating

indicates the

number of microinverters
communicating with this Envoy.



The number to the left of the words

Producing Power

indicates the

number of microinverters
communicating with this Envoy.

View Envoy Information

Under

Envoy

, the screen lists the Envoy

serial number, time zone, and connection
information that varies depending on Internet
connection type, and version information.

Open a Connection for Enphase
Troubleshooting

Under

Connection to Enphase Support

,

there is an option to open a connection to
allow Enphase to perform remote
troubleshooting
If you contact Enphase Customer Support,
Enphase personnel may ask you to open a
secure connection for diagnostic purposes.



To open secure connection so
Enphase support personnel can
remotely troubleshoot this system,
select

Open Connection

.



To close the secure connection,
select

Close Connection

.

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Содержание Enphase Envoy-S Metered

Страница 1: ...INSTALLATION AND OPERATION MANUAL 141 00031 Rev 01 Enphase Envoy S ...

Страница 2: ...ecycling advice Other Information For third party license information refer to enphase com licenses For Enphase patent information refer to enphase com company patents Product information is subject to change without notice All trademarks are recognised as the property of their respective owners For warranty text refer to enphase com warranty User documentation is updated frequently Check the Enph...

Страница 3: ...n Metering 16 Install the CT for Consumption Metering optional 17 Extend Consumption CT Leads If Needed 17 4 Energise the Envoy S 17 5 Detect the Microinverters 18 Method A Provision Microinverters with Installer Toolkit 18 Method B Discover Microinverters with Installer Toolkit 18 Method C Discover Microinverters with the Envoy S 18 With All Methods 18 6 Verify System Configuration 19 7 Connect t...

Страница 4: ...oss Domain Traffic Reported 34 Issue Microinverter Communications LED is Solid Amber 34 Issue Installer Toolkit Detects Fewer Microinverters than Expected 34 Issue No Microinverters are Reporting 35 Issue Installer Toolkit Indicates that Scanning is Inhibited 35 Power Production Issues 35 Issue Power Production LED is solid amber 35 Internet Connection Issues 36 Issue Network Communications LED is...

Страница 5: ...e sensed circuit DANGER Risk of electric shock Risk of fire Do not attempt to repair the Envoy S it contains no user serviceable parts Tampering with or opening the Envoy S will void the warranty If the Envoy S fails contact Enphase Customer Support for assistance enphase com global support request Refer servicing to qualified personnel Only qualified personnel should troubleshoot install or repla...

Страница 6: ... converts the DC output of the PV module into grid compliant AC power In addition to performing the DC to AC conversion it maximises energy production by using a sophisticated Maximum Power Point Tracking MPPT algorithm This integrated system maximises energy harvest increases system reliability and simplifies design installation and management The Envoy S operates as a gateway between the Enphase...

Страница 7: ...croinverter for its energy data Using its Internet connection the Envoy S then forwards that information to Enlighten The Envoy S also reports any error conditions that affect it or the microinverters You can view both energy data and error conditions in Enlighten The Envoy S incorporates power line and Internet communications functions One side of the Envoy S communicates with the microinverters ...

Страница 8: ... transformers CTs for production and consumption metering included with ENV S WM1 230 Length of DIN rail for mounting Ferrite bead to attach to your Ethernet Cable if used Enphase Envoy S Quick Install Guide Plan the Power Connection If installing the Envoy S Standard decide whether to power the Envoy S using the included AC power cord or by hardwiring the Envoy S in an IP54 rated or better enclos...

Страница 9: ... connection to the solar supply main switch Ensure there is sufficient space to install the production CT around Line active of the solar supply main switch To install consumption CT which measures energy consumption through a connection to the AC mains For net consumption metering ensure there is sufficient space to install the CT around Line active from the main feeds For total gross consumption...

Страница 10: ...ple Envoys at a single site see our technical brief on commercial design at enphase com support Create the Map and Install the PV Modules and Microinverters Create the map and install the PV modules and microinverters You will scan this map later using Installer Toolkit and your mobile device See Method A Provision Microinverters with Installer Toolkit on page 18 NOTE If needed you can find an ins...

Страница 11: ...Inc 141 00031 Rev 01 11 Installation Sequence 1 Choose a location for the Envoy S 2 Provide a power connection 4 Energise the Envoy S 7 Connect to Enlighten 8 Send summary report 6 Verify system configuration 5 Detect microinverters 3 Install CTs if needed ...

Страница 12: ...he Envoy S To install the Envoy S perform the following steps and refer to these diagrams Envoy S Standard model numbers ENV S WB 230 F G and I Envoy S Metered model number ENV S WM1 230 USB ports LEDs and buttons AC input Ethernet port Terminal block USB ports LEDs and buttons Ethernet port ...

Страница 13: ...wdriver Mount the DIN rail first and then clip the Envoy S to the DIN rail 2 Provide a Power Connection The Envoy S is available in two configurations The Envoy S Standard ENV S WB 230 F G and I includes an AC power cord The Envoy S Metered ENV S WM1 230 does not include an AC power cord and you must hard wire it The following sections provide separate instructions for the two configurations Provi...

Страница 14: ...are that installation of this equipment includes risk of electric shock If you wire the Envoy S at the sub board always de energise the sub board before beginning wiring a Use a single pole 20 A maximum circuit breaker for the supply wiring b Make sure supply wiring is 1 5mm 2 copper rated at 75 degrees C c Locate the screw on the left side of the terminal block door and loosen it with a screwdriv...

Страница 15: ...DANGER Risk of electric shock Be aware that installation of this equipment includes risk of electric shock If you wire the Envoy S at the sub board always de energise the sub board before beginning wiring a Use a single pole 20 A maximum circuit breaker for the supply wiring b Make sure supply wiring is 1 5mm 2 copper rated at 75 degrees C or better c Locate the screw on the left side of the termi...

Страница 16: ...nstall the CTs in a panel where they exceed 75 of the wiring space of any cross sectional area within the panel or refer to local standards for guidance You can run more than one wire through the CT if all wires are on the same phase and they fit the opening in the CT Install the CT for Production Metering DANGER Risk of electrocution CTs must be installed with no current flowing in the sensed cir...

Страница 17: ...6 Nm Extend Consumption CT Leads If Needed If needed an electrician may extend the leads of the consumption CT using the following guidance WARNING To extend the CT leads the electrician must use appropriately rated 0 75mm 2 to 1 5mm 2 twisted pair wire and install it in accordance with all applicable electrical codes The electrician may add as much as three ohms round trip resistance to the consu...

Страница 18: ...formation see the Installer Toolkit Operation Manual at enphase com support b Connect to the Envoy S with your mobile device as described in the side note c Launch Installer Toolkit and tap Connect to an Envoy d When prompted enter the number of microinverters that you installed e When prompted to start a device scan tap OK The Microinverter Communications LED flashes green while scanning It light...

Страница 19: ...lkit to detect microinverters the Power Production LED lights solid green when all expected microinverters are producing power If you did not use Installer Toolkit it lights solid green if all communicating microinverters are producing power It flashes green when microinverters are upgrading Check Installer Toolkit for production status details If the Power Production LED remains solid amber see I...

Страница 20: ...end of the cable to the Envoy S If receiving power from the Envoy S the modem power LED lights Within three minutes the Envoy S Network Communications LED lights solid green indicating a successful connection to the Internet and to Enlighten NOTE With Mobile Connect the Envoy initially reports to Enlighten every five minutes for 12 hours or until the Envoy S detects the expected number of microinv...

Страница 21: ...oadband router Within two minutes the Network Communications LED lights solid green indicating a successful connection to the Internet and to Enlighten If the Internet Connection Fails After using any of these connection methods if the Envoy S does not connect to the Internet within five to ten minutes after you attempt a connection see Internet Connection Issues on page 36 8 Send System Summary R...

Страница 22: ...se com support videos If you used Installer Toolkit to build arrays and scan microinverter serial numbers the array s are built Make any necessary adjustments in Array Builder If you did NOT use Installer Toolkit to build arrays and scan microinverter serial numbers create the virtual array in Array Builder using the installation map as your reference You may need to wait if the microinverters hav...

Страница 23: ...ble Off AP mode disabled Envoy Wi Fi network unavailable Power production Solid green All communicating microinverters are producing Flashing green Microinverter upgrade in progress Solid Amber At least one microinverter is not producing Off Microinverters are not communicating low light or night time Microinverter Communications Solid Green All microinverters are communicating Flashing Green Devi...

Страница 24: ... expected number of microinverters in the Activation form or in Installer Toolkit this LED displays as described in the Expected number provided column If the Envoy has been provisioned with the serial numbers of the microinverters this displays as described in the With provisioning column State No expected number provided Expected number provided With provisioning Green Solid All discovered devic...

Страница 25: ... to Connect to the Envoy S To use the site s wireless router select Settings on your mobile device and then select Wi Fi Tap the network you want to join from the list of available networks Method B Create a Wireless Access Point You can connect to Envoy without using the onsite router by creating a wireless Access Point AP Use the Envoy S built in Wi Fi functionality to do this AP mode supports u...

Страница 26: ...nnnnn represents the final six digits of the Envoy serial number from the list of available networks Complete the Connection to Envoy S with Installer Toolkit Once your mobile device and the Envoy are on the same LAN you can connect to the Envoy S 1 Tap anywhere on the row containing the Envoy serial number or tap Connect at the bottom of the System Overview screen ...

Страница 27: ...ters associated with each array Tap Connect to Envoy The Installer Toolkit automatically attempts to connect to the Envoy NOTE If you used the Installer Toolkit scanning tool the scanned microinverters are provisioned on the Envoy when you tap Connect to Envoy This action also stops the device scan on the Envoy if one is in progress Refer to enphase com installer toolkit for more information on th...

Страница 28: ... If the site uses the Enphase Mobile Connect modem this setting is locked to Low Bandwidth Low bandwidth mode reports 15 minute interval readings and event data to Enlighten four times a day Standard reporting sends five minute interval data to Enlighten every five minutes during daylight hours The Enlighten view is refreshed every 15 minutes 6 From here you can choose to Check Signal Strength or ...

Страница 29: ...y S the home screen is displayed in the browser window View Production Readings The production readings at the top of the pane show current and lifetime production values The first value shows today s production while the second shows the total production for the lifetime of the system If your system uses an Envoy S Metered gateway it displays production meter readings You can also view production...

Страница 30: ...t the IP address if needed WARNING Do not change the Envoy DHCP setting to use a static IP address unless you also reserve the same IP address on the broadband router See the section on DHCP reservations in the router instructions Failure to reserve the static IP address on the router may result in duplicate IP addresses and intermittent Internet connection problems with the Envoy To use a static ...

Страница 31: ...re you view Available Networks WPS and AP Update Country Enable AP Mode and view Device information If you replace the broadband router at the installation site you need to update the connection information on the Envoy S To do this Select Connect Other Network Enter the new Wireless Network Name ESSID and Security code If you need to disconnect the Envoy from a Wi Fi network Select More Info Clic...

Страница 32: ... router or network host is not connected to the Envoy the Ping returns the following ping bad address xxx Check Network Connectivity To check network connectivity details for the Envoy Select Check Network Connectivity The application displays a loading message until results are returned When the results return the application displays a collection of basic network diagnostic checks and results fo...

Страница 33: ...cating with this Envoy View Envoy Information Under Envoy the screen lists the Envoy serial number time zone and connection information that varies depending on Internet connection type and version information Open a Connection for Enphase Troubleshooting Under Connection to Enphase Support there is an option to open a connection to allow Enphase to perform remote troubleshooting If you contact En...

Страница 34: ...ommunicating over the power lines To troubleshoot this issue Check the Installer Toolkit mobile app to see which microinverters are not communicating Check that the circuit breaker s for the PV array are in the ON position Verify that the PV modules are connected to the microinverters Verify the PV module DC voltage is within the allowable range for the microinverter Issue Installer Toolkit Detect...

Страница 35: ...modules provide power only during daylight hours and microinverters communicate only when powered Run another scan during daylight hours Check that the circuit breaker s for the PV array are in the ON position For the Envoy to communicate with the microinverters the PV circuit breakers must be in the ON position at the Switchboard Verify that the PV modules are connected to the microinverters Is t...

Страница 36: ...CP source This source can be a server computer but almost all consumer grade broadband routers also provide DHCP services as well This is the usual source of IP addresses for network hosts computers laptops and the Envoy When the Network Communications LED is solid amber the Envoy S has a local network connection only and failed to connect to Enlighten after its scheduled reporting time five minut...

Страница 37: ... solid amber for longer than 12 hours and the Installer Toolkit displays a Connection Status of Not Connected Unplug the modem USB cable Power cycle the Envoy S and wait until Envoy S completely restarts Re connect the cellular modem USB cable Allow two minutes between any extraction and insertion of the modem cable in the USB port of the cellular modem Issue Envoy S is not Connecting with a New R...

Страница 38: ...y the specific MAC address of the Envoy and add it to list of authorised devices on the router The MAC addresses wired and wireless are located on a label on the back of the Envoy Firewall Settings The Envoy initiates outbound connections to Internet servers Such connections may be restricted by firewall rules set up on the site s broadband router Broadband routers typically allow all outbound con...

Страница 39: ...ck DANGER Risk of electric shock Be aware that installation of this equipment includes risk of electric shock Always de energise circuits before wiring for power and CTs DANGER Risk of electric shock Risk of fire If the Envoy S is wired for metering only qualified personnel should install or replace the Enphase Envoy S WARNING When replacing the Envoy S Metered you must install a new production CT...

Страница 40: ...er the microinverters Contact Enphase at enphase com global support request for assistance in this situation 8 Assess the power line communications by running a Communication Check from Enlighten or the Installer Toolkit If the communication check shows poor power line communications relocate the Envoy S closer to the Switchboard 9 Contact Enphase Support at enphase com global support request to h...

Страница 41: ...in 7 Connect to Enlighten on page 19 11 Verify that the new Envoy S Network Communications LED lights green within five minutes If not follow the network troubleshooting steps on page 36 12 If possible log in to Enlighten and add the Envoy S to the Activation for this system by clicking Add Another Envoy under the Envoy section 13 Verify that the new Envoy S starts discovering microinverters withi...

Страница 42: ... minutes varies by region If during that time the grid again exceeds or falls short of acceptable limits the timer must restart and the microinverter may not begin producing power for an additional short period following the last out of bounds condition If the condition persists Contact your installer or refer to the Troubleshooting Guide at enphase com support AcMonitorErr Recommended Action No a...

Страница 43: ...rnal temperature This reflects internal temperature coming from a sensor inside the microinverter not the ambient temperature Once the internal temperature of the microinverter is once again within normal limits it will resume full power production and this event message will clear If the condition persists Contact your installer or Enphase Energy customer support at enphase com global support req...

Страница 44: ...nd M250 are compatible with most 60 cell modules DownloadBegin Download to module begun Description The Envoy has started a software upgrade to the indicated microinverter Recommended Action This process may take a few minutes No action is required DownloadEnd Download to module ended Description The Envoy has successfully delivered a software upgrade to a microinverter Recommended Action No actio...

Страница 45: ...on persists Contact your installer or refer to the Troubleshooting Guide at enphase com support GridOffsetLow Recommended Action No action is required unless the condition persists Description The average current to the grid is too low for the configured grid profile When the microinverter is operating normally no DC current is injected into the grid If the DC current is too low negative this may ...

Страница 46: ... configuration failure cleared after xx attempts Description A failed attempt to change the grid profile for the microinverters has cleared The grid profile was successfully applied xx number of attempts Recommended Action No action is required ModSleep Description The microinverter is off for the night Recommended Action No action is required No Grid Profile Recommended Action Ask the installer s...

Страница 47: ...that are compatible with your grid service If a microinverter software upgrade does not start automatically a few minutes after the after Envoy has discovered all microinverters contact Enphase Energy customer support Note that the Envoy requires a minimum of 3 bars to communicate effectively with the microinverters for the software upgrade Description This message displays when the selected grid ...

Страница 48: ...r better enclosure Use an appropriately rated enclosure if hard wiring indoors The supply wiring must be 1 5mm 2 copper rated to 75 degrees C or better and it must be protected by a max 20 A breaker AC power cord specifications End 1 Plug End 2 Connector Conductor Gauge Rating Jacket Type Length BS 1363 UK3 3A fuse IEC 60320 C7 straight 0 75 mm2 2 5A 250V H03VVH2 F 1 m IEC 60320 C7 straight 18 AWG...

Страница 49: ...nal CELLMODEM 02 not included Measurement Circuit Voltage 230 VAC or 400Y 230 VAC at the power input terminal block Current Up to 200 A via CT inputs Measurement Circuit Per IEC EN CSA UL 61010 CAT III Metering options Model ENV S WM1 230 Production and consumption metering Accuracy 2 5 Models ENV S WB 230 F G and I Microinverter reporting Accuracy 5 0 Compliance Compliance IEC EN 61010 1 2010 EN5...

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