Envoy-S Installation and Operation
2016 Enphase Energy Inc.
141-00031 Rev 01
39
Replacing an Envoy-S
If problems remain after following the troubleshooting steps above, contact Enphase at
enphase.com/global/support-request
.
DANGER!
Risk of electric shock. Risk of fire. Do not attempt to repair the Envoy-S; it
contains no user-serviceable parts. Tampering with or opening the Envoy-S will void the
warranty. If the Envoy-S fails, contact Enphase Customer Support for assistance
(
enphase.com/global/support-request
).
Warranty void if cover removed.
Refer servicing to qualified personnel.
If Enphase Customer Support authorises an Envoy-S replacement (RMA), perform the following steps.
DANGER!
Risk of electrocution! When replacing the Envoy-S Metered, CTs must be
installed with no current flowing in the sensed circuit. Always install CT wires in the
terminal blocks before energising the sensed circuit. Always de-energise the sensed
circuit before disconnecting the CT leads from the terminal block.
DANGER!
Risk of electric shock. Be aware that installation of this equipment includes
risk of electric
shock
. Always de-energise circuits before wiring for power and CTs.
DANGER!
Risk of electric shock. Risk of fire. If the Envoy-S is wired for metering, only
qualified personnel should install or replace the Enphase Envoy-S.
WARNING!
When replacing the Envoy-S Metered, you must install a new production CT
to maintain metering accuracy. A new production CT is included with the replacement
Envoy-S.
WARNING!
If the Envoy-S you are replacing uses an Enphase cellular modem
(Enphase Mobile Connect), do NOT move the cellular modem to another installation site.
This de-activates the modem.
Replacing an Envoy-S Standard (non-hardwired)
If Enphase Customer Support authorises replacement (RMA) of an Envoy-S Standard (Model ENV-S-
WB-230-F, -G, or -I), perform the following steps.
1.
Disconnect the Ethernet cable (if used) and power cord from the old Envoy-S.
2.
When the replacement Envoy-S arrives, power it
as described in “2. Provide a Power
Connection
” on page 13.
WARNING:
If the included power cord is missing or lost, you must use an equivalent
power cord. See
“
Wire / Power Requirements / Specifications
” on page 48.