Maintenance and Troubleshooting Manual
Section 2: Troubleshooting
3-9000-764 Rev F
December 2017
Troubleshooting the meter
15
Cannot communicate with 475 Field
Communicator
•
Refer to the
Emerson 475 Field Communication User’s Manual
, Rev F. This manual may
be downloaded from the following location:
http://www2.emersonprocess.com/en-US/brands/Field-Communicator/Pages/
Documentation.aspx
—
Note: The 375 Field Communicator is no longer available for purchase since the
release of the 475 Field Communicator. Customer support for the 375 Field
Communicator remains available
Cannot communicate with AMS
Device Manager
•
Refer to the AMS help documentation and support at the following web site:
http://www.emersonprocess.com/ams/suppinde.htm
Connect to multiple meters via
Ethernet when they are on the same
LAN
•
Configure each meter with a unique user-specified IP address following the initial
communication quick start instructions.
•
Contact your IT department for valid IP addresses for your LAN and Gateway
addresses.
•
Disable the DHCP server.
Connect to multiple meters via
Ethernet when they are on the same
hub but not connected to an
intranet LAN
•
Configure each meter with a unique user-specified IP address
following the initial communication quick start instructions.
•
Assign each meter on the hub a unique IP address within the range
192.168.135.150 through 192.168.135.254 (Gateway address for each meter may
be left unconfigured as 0.0.0.0).
•
A PC may receive its IP address from an external DHCP server;
in this case, one and
only one meter must have its DHCP server enabled (the DHCP server will serve up to
10 IP addresses to PCs attempting to talk to all meters on the hub).
•
Once a meter's IP address is configured, the meter may be connected to the hub
and accessed using that IP address.
Configuration changed
•
One or more parameters have been modified in the meter's configuration
—
Collect an Audit log using Daniel MeterLink in order to see what configuration
parameters changed and when they changed.
—
Save the configuration file.
Configuration lost
•
The meter configuration has reset to default values and the meter is not configured
correctly to measure flow and the meter has performed a Cold Start.
—
Unless the Cold Start occurred after upgrading firmware, replace the CPU
board.
—
If the cold start occurred after a firmware upgrade, fully re-configure the
meter from a previously saved configuration using the
Edit/Compare Configuration
in Daniel MeterLink.
Electronics Temperature is Out Of
Nominal Range
•
Temperature of the electronics is out of nominal operating range (below -40 °C or
above 100 °C) which could lead to a system failure.
—
Attempt to warm or cool the meter electronics housing.
—
If the electronics is mounted to the meter and the process fluid in the meter is
over 65 °C, you must remote mount the electronics off of the meter body.
—
Collect a Maintenance log using Daniel MeterLink while the meter is experi-
encing the issue and contact your Daniel service representative.
Table 2-1 Troubleshooting
Error
Recommended action(s)
