137
IND100077-222
Appendix
Trouble-shooting
Operating System Recovery (tool)
Reference: DOC207939-1
The tool described in this chapter is available directly from Support at Hatteland Technology. In order to receive a
copy of the software (Windows 10 only) and the appropriate matching OS image to your exact product model, please
have a complete unit’s Type number and Serial number ready prior to contacting Support at Hatteland Technology (or
through dedicated Service Partner channels) via:
https://www.hattelandtechnology.com/support/contact
Please note:
- At least 30GB of free disk space is needed on the unit in order to create the 16GB USB Memory Stick.
- It can take up to 1 hour to create the USB Memory Stick.
DOC207939-1 - Revision 03
Hatteland Technology AS | www.hattelandtechnology.com | Enterprise no: NO974533146
Page 4 of 7
1
How to Use
1.1
Prerequisites
To create the Recovery USB-stick, you need to have the following:
-
A Windows 10 PC, with Windows version 1703 or newer.
-
USB Drive. We recommend a size of at least 16GB.
-
Customer Pack is provided by Hatteland Technology.
Note:
This tool can only be used on Hatteland Technology products.
1.2
How to create your Recovery USB-Stick
1.
Unpack the customer pack to your PC.
2.
Run USB_Setup.exe
3.
Select your USB Drive in the dropdown menu.
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