Appendix: Product Support
42
MicroLink ISDN/PCC-16
Manual © 1997 ELSA GmbH
H
Product Support
You need help?
If you encounter problems during the installation or operation of your ISDN
adapter board, please refer to this manual first.
◊
TIP
◊
In the appendix "Answers to Frequently Asked Questions" (page 40) you will
find solutions for the most common problems.
If your problem persists, you can use the support services at one of the
following locations. When contacting the Support team, please be sure to
have the following information at hand:
◊
IMPORTANT
◊
n
Precise model name and firmware version of the ISDN adapter board
(the firmware version is displayed when the driver software is loaded).
n
File name of the driver loaded
n
Your operating system and hardware environment
n
Name and version of your communications program
n
A detailed error description. To be certain, try to reproduce the error at
least three times and precisely describe the steps you took to trigger the
error deliberately.
Who to contact?
First you should contact the dealer or company where you bought your ISDN
adapter board for support. If there are still questions remaining, contact one
of the following:
n
The
ELSA ONLINE
Support BBS in Germany:
ISDN
+49/0-241-9177-7800
8 data bits, no parity, 1 stop bit
V.110: 38,400..1200 bps
X.75, X.75 with V.42bis: 56,000 bps, 64,000 bps
V.120, V.120 with V.42bis: 56,000 bps, 64,000 bps
Modem
+49/0-241-9177-981
28,800..300 bps
8 data bits, no parity, 1 stop bit
MNP4, MNP5, V.42 and V.42bis
n
The
ELSA forum in CompuServe
:
GO ELSA
