expired.
• For problems with the engine, contact a factory authorized service station of the engine
make.
III. Procedure
•
Step 1:
The enclosed registration cards should be completely filled out at the moment of
purchase. The first form should be returned to ELIET within one month. The customer
shall retain all other copies and the purchase invoice until the warranty expires. The cus-
tomer shall register the purchase at
www.eliet.eu
(active from September 2008).
•
Step 2:
In the event of a defect becoming apparent, the customer shall have this verified
by his/her authorized ELIET dealer. If the dealer feels that there is a factory defect, this
dealer may invoke the warranty, under the terms specified.
•
Step 3:
Every warranty claim shall be accompanied by a fully completed official applica-
tion form. Dealers can request these forms from ELIET or the ELIET import agent.
•
Step 4:
The dealer orders the parts needed to perform the repairs. The dealer then faxes
the order form together with the completed warranty form and a copy of the registration
card.
•
Step 5:
The warranty form should be stapled to the purchase invoice and sent to ELIET or
the ELIET import agent.
•
Step 6:
ELIET shall send the ordered parts to the dealer under normal delivery and pay-
ment conditions
•
Step 7:
ELIET Technical Service Department shall examine the faulty component before
accepting or rejecting any warranty claim. ELIET shall retain the right to decide whether
the customer has complied with the conditions governing the validity of this one-year or
two-year warranty. Faulty components shall become the property of ELIET.
•
Step 8:
If a warranty claim is found to be valid, ELIET shall credit the warranty parts.
Labour costs of repair shall never be refunded.
IV. In case of damage caused by transport
• Goods are supplied ex-works. The transport risks shall be borne by the customer.
Therefore, Eliet stresses the importance of examining the goods at the time of delivery.
• Any damage should be stated on the delivery form before it is signed. Have the driver add
a signature alongside this statement on your copy.
• In the absence of this written, signed statement on the delivery form the transport
insurance will not accept any liability.
• Damages may be claimed from the hauler using a copy of the delivery form and a covering
letter stating your complaint.
• The machine should be kept in its original condition until the hauler’s insurer has
examined it.
