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23015-6-0408

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With proper installation and maintenance, your new Direct Vent Gas Fireplace will provide years of trouble-free service. If you do 

experience a problem, refer to the Trouble Shooting Guide below. This guide will assist a qualified service person in the diagnosis 

of problems and the corrective action to be taken.

1.  Spark ignitor will not light pilot after repeated triggering 

of piezo ignitor button.

a.  Defective ignitor (no spark electrode) 

  —Check for spark at electrode and pilot; if no spark and 

electrode wire is properly connected, replace ignitor.

b.  No gas or low gas pressure.

  —Check  remote  shut  off  valves  from  fireplace.  Usually 

there is a valve near the main. There can be more than one 

(1) valve between the fireplace and main.

  —Low pressure can be caused by a variety of situations 

such as a bent line, too narrow diameter of pipe, or low line 

pressure. Consult with plumber or gas supplier.

c.  No LP in tank. 

  —Check LP (propane) tank. Refill tank.

2.  Pilot  will  not  stay  lit  after  carefully  following  lighting 

instructions.

a.  Defective thermocouple.

  —Check that pilot flame impinges on thermocouple. Clean 

and/or adjust pilot for maximum flame impingement.

  —Ensure the thermocouple connection at the gas valve is 

fully inserted and tight (hand tight plus 1/4 turn). Faulty 

thermocouple if reading is below specified minimum of 15 

millivolts.

  —Disconnect the thermocouple from the valve, place one 

millivolt meter lead wire on the end of the thermocouple 

and the other millivolt meter lead wire on the thermocouple 

copper wire. Start the pilot and hold the valve knob in. If 

the millivolt reading is less than 15 millivolt, replace the 

thermocouple.

b.  Defective valve.

  —If thermocouple is producing more than 15 millivolts, 

replace faulty valve.

3.  Pilot burning, no gas to burner, valve knob “ON”, REMOTE/

OFF/ON switch “ON.”

a.  REMOTE/OFF/ON switch, wall switch, remote control or 

wires defective.

  —Check REMOTE/OFF/ON switch and wires for proper 

connections. Place jumper wires across terminal at switch. 

If burner comes on, replace defective switch. If OK, place 

jumper  wires  across  switch  wires  at  gas  valve-if  burner 

comes on, wires are faulty or connections are bad.

b.  Thermopile may not be generating sufficient millivolts.

  —If the pilot flame is not close enough physically to the 

thermopile, adjust the pilot flame.

  —Be sure the wire connections from the thermopile at the 

gas  valve  terminals  are  tight  and  the  thermopile  is  fully 

inserted into the pilot bracket.

  —Check the thermopile with a millivolt meter. Take the 

reading at TH-TP & TP terminals of the gas valve. The meter 

should read 350 millivolts minimum, while holding the valve 

knob depressed in the PILOT position, with the pilot lit, and 

the REMOTE/OFF/ON switch in the OFF position. Replace 

the faulty thermopile if the reading is below the specified 

minimum. 

  —With the pilot in the ON position, disconnect the thermopile 

leads from the valve. Take a reading at the thermopile leads. 

The reading should be 350 millivolts minimum. Replace the 

thermopile if the reading is below the minimum.

c.  Defective valve.

  —Turn valve knob to ON. Place REMOTE/OFF/ON switch 

to ON. Check with millivolt meter at thermopile terminals. 

Millivolt meter should read greater than 200 millivolts. If the 

reading is okay and the main burner does not ignite, replace 

the gas valve.

d.  Plugged main burner orifice.

  —Check main burner orifice for blockage and remove.

4.  Frequent pilot outage problem.

a.  Pilot flame may be too high or too low, or blowing (high), 

causing pilot safety to drop out.

  —Clean and adjust flame for maximum flame impingement on 

the thermocouple. Follow lighting instructions carefully.

5.  The pilot and main burner extinguish while in operation.

a.  No LP (Propane) in tank. 

 

Check LP (Propane) tank. Refill fuel tank.

b.  Inner vent pipe leaking exhaust gases back into system.

  —Check for leaks.

c.  Glass too loose, gasket leaks in corners after usage.

  —Be certain glass assembly is installed correctly.

d.  Horizontal vent improperly pitched.

  —The horizontal vent cap should slope down only enough 

to prevent any water from entering the unit. The maximum 

downwards slope is 1/4 inch.

e.  Bad thermopile or thermocouple.

  —Replace if necessary.

f.  Improper vent cap installation.

  —Check for proper installation and freedom from debris or 

blockage.

6.  Glass soots, and/or soot deposits collected on logs.

a.  Flame impingement on logs incorrect.

  —Check  and  adjust  log  position.  See  Page  17.  Contact 

Empire Comfort Systems, Inc.

b.  Debris around throat of main burner.

  —Inspect the opening at the base of the main burner. It is 

imperative that NO material be placed in this opening.

7.  Flame burns blue and lifts off main burner.

a.  Insufficient oxygen being supplied.

  —Check to make sure vent cap is installed properly and free 

of debris. Make sure that vent system joints are tight and 

have no leaks.

  —Check to make sure that no material has been placed at 

the main burner base.

STANDING PILOT TROUBLESHOOTING

Содержание DV25IN33L-1

Страница 1: ...iance is not convertible for use with other gases unless a certi ed kit is used GAS FIRED Installer Leave this manual with the appli ance Consumer Retain this manual for future refer ence Do not store...

Страница 2: ...10 12 Vertical Termination 13 Alternate ON OFF Switch Installation 14 Surround Panel Installation 15 Blower Accessory Information 16 Log Placement 17 Operating Instructions 18 Standing Pilot Lighting...

Страница 3: ...t clean Vent cap is hot while replace is in operation Installation and repair should be done by a QUALIFIED SERVICE PERSON The appliance should be inspected before use and at least annually by a quali...

Страница 4: ...perform service or make adjustments in an area where the conditions are such that you may not detect the odor if there has been a leak of LP Gas Odor fade due to oxidation by rust or adsorption on wal...

Страница 5: ...ng jurisdiction State of Massachusetts The installation must be made by a licensed plumber or gas tter in the Commonwealth of Massachusetts The installation must conform with local codes or in the abs...

Страница 6: ...talling to an existing round replace chimney pipe DVVK3FV Vertical Vent Kit 25 Two pieces of 25 FlexVent Rectangle Cap Flashing connectors and clamps Recommended when installing to a square or rectang...

Страница 7: ...28 14 1 2 11 1 8 25 1 4 12 3 4 17 18 5 16 27 6 3 4 9 20 25 5 8 40 DV33IN 22 3 4 31 16 14 1 8 28 1 4 14 1 4 18 3 4 21 5 16 30 8 1 4 10 1 2 21 1 2 28 5 8 43 DV35IN 24 3 4 34 16 16 1 8 31 1 4 14 1 4 21 3...

Страница 8: ...10 1 3 4 23 11 Combustible Material No greeting cards stockings or ornamentation of any type should be placed on or attached to the replace The ow of heat can ignite combustibles Figure 4 8 MINIMUM CL...

Страница 9: ...s results in pressures in excess of 1 2 psig 14 w c 3 5 kPa on the replace gas valve it will result in a hazardous condition Checking Manifold Pressures Both Propane and Natural gas valves have a buil...

Страница 10: ...sting air circulation vents or grills NOTE Cutting of sheet metal parts of a replace in order to install the replace insert is prohibited WARNING Only the surround as supplied may be used to cover int...

Страница 11: ...asonry chimney may need to be removed to allow installation of the exible vent pipe When installing into a zero clearance factory built wood burning replaces the use of the DVKI Round Vertical Termina...

Страница 12: ...NT CONNECTION RETAINER SCREWS MAY BE INSTALLED THROUGH THE VENT CLAMPS TO ENSURE POSITIVE SECUREMENT OF VENTING SCREWS ADDED THROUGH VENT CLAMPS TO RETAIN VENTING TO COLLARS RECOMMENDED USE HIGH TEMP...

Страница 13: ...ly dripping out at joints or seams Condensate can cause corrosion of caps pipe and ttings It may be caused by having excessive lateral runs or having exterior portions of the system exposed to cold we...

Страница 14: ...ound panel assembly against the face of the insert and align the lower retaining tabs with the notches on the insert sides Lift the surround panel assembly slightly until the bottom return ange top pa...

Страница 15: ...FINISHING THE FIREPLACE INSERT NEVER OBSTRUCT OR MODIFY THE AIR INLET OUTLET LOUVERS ON THE FIREPLACE IN SERT IN ANY MANNER NOTE INSTALL SURROUND PANELS SO THAT THE TOP PANEL RETURN FLANGE SLIDE S OV...

Страница 16: ...nd BTU input level setting control by adjustment of the HI LO knob located on the gas valve Blower removal instructions Servicing or removal of the blower system must be performed by a quali ed servic...

Страница 17: ...support Note DV25IN models incorporate two small tabs in the rear log support that keep the back log positioned correctly DV33IN models have one small tab in the rear log support to ensure the back lo...

Страница 18: ...N position This time period allows the millivolts electrical current to build up to a suf cient level allowing the gas control to operate properly 1 Follow the SAFETY and LIGHTING INSTRUCTIONS for sta...

Страница 19: ...switch to desired setting FOR YOUR SAFETY READ BEFORE LIGHTING WARNING If you do not follow these instructions exactly a re or explosion may result causing property damage personal injury or loss of l...

Страница 20: ...ptional Wall Switch Position the wall switch in the desired position on a wall Run a maximum of 25 feet 7 8m or less length of 18 A W G minimum wire and connect it to the replace valve pigtails WARNIN...

Страница 21: ...s from the thermopile at the gas valve terminals are tight and the thermopile is fully inserted into the pilot bracket Check the thermopile with a millivolt meter Take the reading atTH TP TPterminals...

Страница 22: ...that no debris is interfering with the ow of air Inspect entire vent system for proper function Cleaning Logs Use a soft brush attachment on a vacuum cleaner to gently remove dust or soot deposits fr...

Страница 23: ...what your dealer can furnish contact Empire Comfort Systems Inc Nine Eighteen Freeburg Ave Belleville Illinois 62220 Black Gold Finish Hammered Pewter Brushed Stainless Black Gold Finish Hammered Pewt...

Страница 24: ...23015 6 0408 Page 24 INSERT PARTS VIEW 1 2 3 4 5 6 7 8 9 10 11 13 14 15 16 17 19 20 21 22 23 24 25 26 27 28 29 30 31 33 34 35 36 37 38 39 40 41 7 12 32 42 43 18 44 45 46 48 47 49...

Страница 25: ...23a P286 P270 P244 ORIFICE MAIN BURNER NAT 23b P214 P210 P245 ORIFICE MAIN BURNER LP 24 23311 23017 23017 BURNER ASSEMBLY 25 22959 22959 22959 VALVE BRACKET 26 22739 22738 22738 TUBING ASSEMBLY 27 22...

Страница 26: ...ne the Part Number not the Index Number and the Description of each part from the following appropriate illustration and list Be sure to give all this information Fireplace Number Part Description Fir...

Страница 27: ...23015 6 0408 Page 27 SERVICE NOTES...

Страница 28: ...s Empire Comfort Systems Inc 918 Freeburg Ave Belleville IL 62220 If you have a general question about our products please e mail us at info empirecomfort com If you have a service or repair question...

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