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57
7
Troubleshoot and Maintain the computer
If you encounter any problems while using the i�roc
®
Ci70 -Ex computer, look in this
chapter to find a possible solution. You will also find information on routine mainte-
nance�
About the Intermec Dashboard
The Intermec Dashboard is designed to provide proactive monitoring of your mo-
bile computers to prevent downtime� You can easily see the health of the device and
can help pinpoint the source of a problem to determine if it is hardware or software
related�
Intermec Dashboard displays information such as the status of network connections,
battery usage, storage space, and internal devices� It also provides system information
such as the operating system, firmware, and hardware configuration.
• Press the Intermec Dashboard button (
m
) on the computer keypad�
Intermec Dashboard Main Screen
Intermec Dashboard is highly integrated with SmartSystems Foundation� You can
use SmartSystems Foundation to remotely monitor the health of your computers� For
more information, refer to the SmartSystems online help�
Troubleshoot Your Mobile Computer
Use the troubleshooting tables in this section to fix problems with the Wi-Fi con-
nection, 802�1x security, the imager, or general problems with operating the mobile
computer� If you send the computer in for service, it is your responsibility to save the
computer data and configuration. ecom instruments is responsible only for ensuring
that the hardware matches the original configuration when repairing or replacing the
computer�
Troubleshoot the Wi-Fi Connection
Use this troubleshooting table to help solve problems with your 802�11 radio connection�
Problems With the Wi-Fi Connection
Problem
Solution
When you turn on the computer
after it was suspended for a while
(10 to 15 minutes or longer), it can
no longer send or receive mes-
sages over the network�
Host may have deactivated or lost current terminal emula-
tion session� In a TCP/IP direct connect network, turn off the
Keep Alive” message from host to maintain the TCP session
while the computer is suspended�
