60
61
b (Optional) Change the sample period and number of samples displayed�
c Tap Log File� The Save As screen appears�
d (Optional) Change the name of the saved log file, the folder to which the file
will be saved, the content type (log or text), and the location�
e Tap OK�
Troubleshoot Reading Bar Codes
Use this section to troubleshoot problems that may prevent you from being able to
read a bar code, such as the symbology not being enabled�
Problems Reading Bar Codes
Problem
Solution
You cannot see the illumination
beam or frame from the imager
when you press the Scan button
and aim the imager at a bar code
label�
•
You may be too far away from the bar code label� Try
moving closer to the bar code label and scan it again�
•
You may be reading the bar code label straight on�”
Change the reading angle and try again�
•
The imager hardware trigger might be disabled in
Intermec Settings� To check the setting go to Start >
Settings > Systems > Data Collection > Scanner Set-
tings� Hardware trigger should be checked�
When you release a Scan button or
handle trigger, the Good Read light
does not turn off�
The Good Read light will remain on if you configure the com-
puter to use continuous/edge triggering. If you configure
the computer for level triggering and the Good Read light
remains on, there may be a problem� Press one of the Scan
buttons or pull the trigger again without scanning a bar
code label� If the light is still on, contact your local ecom
instruments representative�
The scanner will not read the bar
code label�
•
Aim the scanner beam to cross the entire bar code
label in one pass� Vary the scanning angle�
•
Check the quality of the bar code label� Scan a bar
code label that you know will scan� Compare the two
bar code labels to see if the bar code quality is too
low� You may need to replace the label that you can-
not scan�
•
Make sure the bar code symbology is enabled and
configured correctly. Use Intermec Settings to check
the symbologies� Expand Data Collection > Symbolo-
gies beneath devices listed (scanner, virtual wedge)
to check and enable symbologies, then scan the bar
code label again�
•
Make sure the computer application is expecting input
from a bar code� You may need to type this informa-
tion instead�
•
The scanner may not be turned on or the scanner may
be unable to scan a specific bar code. Run the Scan-
Diagnostic application to help you troubleshoot the
problem� For more information, see
The scanner does not read the bar
code labels quickly, or the scan-
ning beam seems to be faint or
obscured�
The scanner window may be dirty� Clean the window with
a solution of ammonia and water� Wipe dry� Do not allow
abrasive material to touch the window�
You scan a valid bar code label to
enter data for your application�
The data decoded by the scan
module does not match the data
encoded in the bar code label�
The computer may have decoded the bar code label in a
symbology other than the label’s actual symbology� Try
scanning the bar code label again� Make sure you scan the
entire label�
The input device attached to the
computer does not work well or
read bar code labels very quickly�
Set the Scanner Model command to the specific attached
input device� Check enabled bar code symbologies and en-
able only the symbologies being used�
Use ScanDiagnostic to Troubleshoot the Scanner
Use the ScanDiagnostic application to troubleshoot problems such as the inability to
read a bar code or a scanner that does not turn on�
1 From the Home menu, tap Start > ScanDiagnostic�
2 From the Scan Health screen, select the scanner you want to troubleshoot
and then tap Diagnose�
The application checks to make sure the scanner is enabled and checks
settings to make sure they are optimized�
3 From the Scan Test screen, press and hold the Press to Scan button while
aiming at the bar code you want to read�
After the computer scans the bar code, it beeps and the label data,
data length, and symbology appear on the screen�
4 Press the right arrow button to view any recommended settings�
5 To accept the recommended settings, tap Apply�
6 Tap OK to exit�
Troubleshoot Operating the Computer
Use this section to troubleshoot problems that may prevent you from being able to
operate the computer�
Problems Operating the Computer
Problem
Solution
You press the Power button
and nothing happens�
Try the following solutions:
• Replace or charge the battery. The battery may be completely
drained�
• Remove the battery and press the Reset button to perform a
cold boot� For help, see “Cold Boot the Computer” on page 62�
The computer appears to
belocked up and you can-
not enter data�
• Press the Power button and select Suspend from the Power
Options menu� Press the Power button to turn the screen
back on�
• Press the Power button and select Reboot from the Power
Options menu�
• Remove the battery and press the Reset button to perform a
cold boot� For help, see “Cold Boot the Computer” on page 62�
• Try reloading the firmware. For help, see “Update the
System Software” on page 54�
• If the computer does not boot or reset, contact your ecom
instruments representative for help�
