Nexa™ Customer Service Reference Guide
January 2014 Page 5
CONFIDENTIAL
7. Dispenser Status Indicator (For Touch-Free Dispensers)
An LED is visible through the cover (lower left side) of the dispenser. The following is a
list of indicators and status:
•
Green flashes once every 0.5 seconds for up to 5 seconds: Device has just received
power
•
One green flash
:
Dispense has occurred
•
Red flash
every 2.5 seconds:
o
Low batteries, change batteries as soon as possible (see above)
o
Reset require - removal of battery cover and replacement (see above)
•
Three quick red flashes upon attempted activation
– Low batteries, unit will not operate
•
No LED (dispenser will not work) - Batteries are not installed properly or require
changing, confirm battery pull tab is removed
•
No LED (dispenser works) - The LED is defective
Nexa Light Codes
Yellow/green repeated blinks
Just received power,-number of blinks corresponds to
program on UTM (3 blinks, pause, 3 blinks=revision 3.3)
Single yellow/green blink
Sensor triggered- dispense should occur immediately after
Low Battery Mode: Slow red blinking light (2.5 seconds
between) and still flashes yellow/green and dispenses when
hand is placed in sensor range.
Low battery indicator- Requires 3 sequential voltage readings
below the low battery threshold to turn on. Should have
1000+ dispenses remaining until shutdown mode will occur.
Red light will not turn off until dispenser is reset.
Shutdown Mode: Slow red blinking light (2.5 seconds
between) and dispenser does not dispense. When hand is
placed in sensor range, you will receive 3 quick red blinks.
Dead battery indicator- Requires 3 sequential voltage readings
below the dead battery threshold to turn on. Red light will
not turn off until dispenser is reset.
Timeout indicator- The dispenser will attempt to dispense for
10 seconds. If it cannot complete a single dispense cycle
(return to home position) after 2 dispense attempts, it will go
into shutdown mode the next time it is able to return home.
However, if after 5 dispenses, it has still not returned home, it
will also go into shutdown mode. This prevents unnecessary
wear on the gears and suggests the dispenser is jammed, has
very low batteries, or the battery cover is not fully secured.
Red light will not turn off until dispenser is reset.
**To reset dispenser- remove battery cover completely and replace
DISPENSER STATUS
INDICATOR