Nexa™ Customer Service Reference Guide
January 2014 Page 13
CONFIDENTIAL
of the product bottle. The dispenser will continue to dispense product until
there is no product visible near the opening of the bottle.
7. How do I know when the batteries need to be changed?
a. On the bottom left corner of the dispenser there is a small opening that
contains the dispenser status indicator. When the batteries are low the
indicator light will blink red every few seconds. When this light goes on, you
should have approximately 1,000 dispenses worth of battery life remaining. If
you do not change the batteries, eventually the dispenser will stop
dispensing. At this point if you trigger the sensor, the dispense status
indicator will blink red 3 times quickly to tell you the batteries need to be
changed immediately. If you do not address the issue, the dispense status
indicator light will eventually stop working as well.
8. Do I need to open the dispenser to see the expiration date?
a. No, you can see the expiration date through the side windows. It is printed on
the bottle.
9. How can I prevent people from tampering with the dispenser or theft?
a. There is an optional lock and key kit available. If you install the lock in the
locked position, a key will be required to open the dispenser. Refer to the
installation guide for installation instructions.
10. Will the color of the dispenser fade/yellow?
a. There is UV stabilizer in the white dispensers that will prevent them from
drastically changing color from UV. We have performed testing on the black
dispenser to show that its color is not affected by UV.
11. Is there anything customizable on the dispenser?
a. We are offering custom badges for the front window. Please contact your
marketer for more information.
12. What colors are the dispensers available in?
a. The dispensers are available in white and black. There is also a premium
metallic version for the Touch-Free dispensers.
13. It says in the i/o manual to not operate the TF dispenser near aerosol or oxygen
products- why is this and what should I do?
a. This is a general recommendation for all electronic devices required by
UL962. Electronic devices can cause sparks which can be dangerous near
these products. This dispenser has passed ANSI 12.12.01 to show it is not
capable of causing ignition of the surrounding atmosphere. If there is concern
operating the dispenser near aerosol or oxygen products, we recommend
using the manual
Nexa™ dispenser that does not have any electronics.
14. Can I mount the
Nexa™ Touch-free dispensers to my existing Next Gen stand?
a. Yes, but an adapter plate is required. This is an accessory item that must be
ordered separately.