Nexa™ Customer Service Reference Guide
January 2014 Page 18
CONFIDENTIAL
Manual
dispenser
won’t work
•
Pump is not
engaged with the
actuator
Be sure the push bar is being fully actuated to
engage the pump. This is only required for the first
couple pumps of a new bottle. If it still does not
engage, manually pull the pump down below the
dose adjuster tabs or try a different product bottle.
•
Dose adjuster is
missing
Need to order new dose adjuster
•
Improper use
Make sure push bar is being operated and they are
not treating it like a Touch-free dispenser.
The output
seems really
low
•
Pump is
defective
If the output is different than it used to be- try
replacing the product bottle with a new product
bottle.
•
Personal
preference
The output should be ~0.7 mL for foam and ~1.0
mL for liquids. If this is not enough product, try and
flip the dose adjuster. This is a u-shaped plastic
component near the bottom of the dispenser. You
can pinch the edges to remove it, then flip it 180
degrees and replace it. This will allow the
dispenser to output ~1 ml for foam and ~1.4 mL for
liquid. See installation instructions.
NOT ENGAGED
ENGAGED
DOSE
ADJUSTER
SHOULD BE
HERE