Nexa™ Customer Service Reference Guide
January 2014 Page 20
CONFIDENTIAL
I can’t get the
drip tray in
•
Not inserting the
hooks into the
correct locations
Look at the bottom of the dispenser and find the
openings where the hooks line up. They will only
line up with 2 openings at the same time in one
location. Hook one side into the engagement point
and then pivot the drip tray to snap the other one in
place. Make sure the drip tray is being pressed
toward the dispenser (and not the wall) or it may
not contact the hook opening. See installation
instructions.
TF dispenser is
squeaking
•
Grease was
missed in
assembly
•
Not enough
grease was used
Dispenser must be taken down and replaced.
Dispenser
cover is falling
off
•
Hinge is broken
If it is a touch-free cover- you are able to order a
replacement cover. If it is a manual cover, please
replace the dispenser.
•
Opening it to the
side
•
It was mounted
crooked
If the cover is opened to the side or the dispenser is
mounted crooked, the hinges will come together
when the cover is opened and one hinge can fall off
its post. Remount the dispenser vertical or take
care in opening the cover straight.
Cannot
unscrew the
thumbscrews
by hand
•
Stuck
Please use a #2 Phillips screw driver to unscrew
them. Afterwards tighten them by hand.
Dispenser will
not mount to
my sanitizer
stand
•
Missing adapter
plate
An adapter plate is required to allow mounting to
the Next Gen stand. This adapter plate can be
ordered as an accessory (see part list). Mount the
adapter plate to the stand and then the dispenser to
the adapter plate.
Pump
Clogging
•
Product built up
in the tip of the
pump
Customer can clean the tip of the pump and put the
bottle back into the dispenser or push the push bar
hard a couple of times to clear the clog.
Pump collar
scuffed
•
Pump is applied
with a spindle
capper
There are no issues with the pumps. The customer
should keep using the package.
Bottle Leaking
•
Customer
Punctured Bottle
•
Damaged during
the shipment
•
Sonic Weld
caused a leak
•
Bad or no gasket
Customer should replace the bottle
Missing bottle
label
•
Customer theft
•
Fell off in
shipment
Customer should replace the bottle and then
contact their sales rep with the date code
information.