Nexa™ Customer Service Reference Guide
January 2014 Page 17
CONFIDENTIAL
need to manually pull the pump down to engage it
in the tabs.
TF dispenser
won’t work-
Dispenser
indicator light
has lit up, but
it is not making
any noise
•
Improper use
Wait at least 5 seconds and then put hand 1-4
inches below the dispenser. Make sure fingertips
are fairly close to the wall. Cover must be shut in
order for activation to take place (depresses cover
switch). You must remove your hand completely
and replace it before a new dispense will trigger.
Also, make sure it is not a manual dispenser.
•
Batteries are
dead- If the
dispenser
indicator light is
blinking red
every couple
seconds.
Remove the battery cover by taking off the 2
thumbscrews, remove the existing batteries and
replace them with new batteries according to the
battery orientation sticker inside the battery
compartment. Replace the battery cover and fully
screw down the thumbscrews. See installation
instructions.
•
Dispenser
needs to be
reset-Dispenser
indicator light
blinks red every
couple seconds
Remove the battery cover by taking off the 2
thumbscrews. Take it completely off and then
replace it by fully screw down the thumbscrews.
TF dispenser
won’t work-
Dispenser
indicator light
is not working
•
Batteries are
dead
Remove the battery cover by taking off the 2
thumbscrews, remove the existing batteries and
replace them according to the battery orientation
sticker inside the battery compartment. Replace
the battery cover and fully screw down the
thumbscrews. See installation instructions.
•
Battery pull tab
was not removed
Remove the battery pull tab sticking out of the
battery compartment. See installation instructions.
•
Thumbscrews
are loose
Try and tighten the thumbscrews- tighten them until
the battery cover cannot easily move around.
•
Batteries were
inserted
improperly
Confirm the batteries match the orientation as
shown on the sticker inside the battery
compartment.
NOT ENGAGED
ENGAGED