Nexa™ Customer Service Reference Guide
January 2014 Page 12
CONFIDENTIAL
Frequently Asked Questions
1. How is the unit installed and how long with it take?
a. Follow instructions in I/O manual or refer to installation guide above. Total
install time should only take 2-3 minutes.
2. Does the unit come with batteries? How long should they last?
a.
The unit comes with either 3 “C” cell batteries or 3 “D” cell batteries
depending on what size dispenser you have. The batteries are already
installed in the dispenser- you just need to remove the battery pull tab sticking
out of the battery compartment in order to activate the dispenser. Estimated
battery life is 50 months for the classic dispenser and 23 months for the
compact dispenser- assuming 50 dispenses per day.
3. What products go into the unit?
a. Nexa dispensers will dispense foams, liquids and gels without any
modifications to the dispenser. You will just need to insert a different bottle to
switch between these styles of products.
b. Refer to the product document from your marketing group for specific
information.
4.
Will competitor’s product fit in our unit? Can we make our product cartridge fit in a
competitor unit?
a. You should not be able to put any other bottle into the dispenser except for
the
Nexa™ 750mL and 1250mL bottles. These bottles will not work in
competitor dispensers.
b. Note the 750 mL
Nexa™ bottle is designed to fit into both the compact (750
mL) and classic (1250 mL) dispenser sizes.
5. What is the output per dispense and how many uses will I get out of a product
cartridge?
a. All dispenser varieties will produce ~0.7 mL of foam product and ~1.0 mL of
liquid product in the configuration the dispenser is shipped in. There is an
feature on the dispenser called a dose adjuster that you can flip 180 degrees
and then the dispenser will output ~1.0 mL of foam product and ~1.4 mL of
liquid product. Refer to installation instructions for more information on
changing from low dose to high dose. The bottles designed for the compact
dispenser contain 750 mL of product (1071 foam dispenses, 750 liquid
dispenses- on low dose). The bottles designed for the classic dispenser
contain 1250 mL of product (1785 foam dispenses, 1250 liquid dispenses-on
low dose).
6. How do I know when the product is low?
a. There are sight windows on both sides of the dispenser to view the product
level. You could also open the front cover of the dispenser to get a full view