Nexa™ Customer Service Reference Guide
January 2014 Page 14
CONFIDENTIAL
b. Please note that
only TF dispensers
should be mounted on any of the stand
varieties.
15. Can I order the same products for the both the 750 & 1250ml dispensers?
a. Yes, Ecolab does offer the same products for both dispensers. Please contact
customer service for a list of products for each dispenser.
16. Is the
Nexa™ dispenser ADA compliant?
a. Yes, all versions of the
Nexa™ dispenser are ADA compliant. Follow
installation directions for height requirements to ensure a ADA compliant
installation.
17. How do I tell which type of product is in the dispenser?
a. The
Nexa™ dispensers are shipped with a generic Ecolab badge.
Depending on the division there may be category specific (sanitizer, hand
soap etc) badges also shipped with the dispenser. If the category specific
badges are not included in the packaging they can be ordered separately as
an accessory.
18. What are the sizes of the Nexa
™ compact and classic dispensers?
a. Compact: Height-
9.3”, Width-5.5”, Depth-4”
b. Classic: Height-
11.1”, Width-6.1”, Depth-4”
19. Is there a serial number on the dispenser?
a. There is not a serial number on the dispenser, however there are several
important date codes that will allow Ecolab to look up information on the
dispenser.
b. For the manual dispenser, look for the arrow symbol shown below on the
component in question. Every plastic component should have its own
symbol. The arrow points to the month and the year is the number around
the arrow. The image below shows August 2013.
c. For the TF dispenser, look for the symbol shown below on the component in
question as well. In addition to this symbol the Touch-Free Drive (gray) has a
date sticker Ecolab can track (lower left corner of dispenser). Finally, on the
backplate, there is a sticker with “tested by” and “assembled by”- this
information could be required as well.
ARROW SYMBOL
TESTED BY STICKER
TOUCH-FREE DRIVE DATE