Appendix A: Troubleshooting Guide
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Appendix A: Troubleshooting Guide
Appendix A: General Troubleshooting Guide
Problem
: You are unable to install your AudioFire product under Windows
95/98/ME/2000.
Solution:
There is no driver support for the AudioFire products under Windows
95/98/ME/2000. As stated in the system requirements, you will need Windows XP
or Mac OS X (10.3.9 or later) to use your AudioFire product.
Problem
: When you try to install the drivers from the CDROM, Windows gives
you an error message.
Solution:
You
must
be logged in as an Administrator to be able to install the
Windows drivers. Please see the “Installation” section of this manual for details.
Or you may have a ASIO application open in the background. Close all audio
applications and attempt to install the driver again.
Problem:
Your computer spontaneously reboots on you.
Solution:
If you are running Windows 2000, XP, or Vista/Windows 7 and your
computer spontaneously reboots on you, you probably have experienced what
Microsoft calls a “bug check”, but what everyone else calls the Blue Screen of
Death (BSOD).
The default setting for the BSOD is not to show the BSOD, but to reboot the
computer. This isn’t very helpful for tracking down problems. If you are
experiencing blue screens, here’s how you can help us track it down:
Select Start/Control Panel/System
Go to the Advanced tab and click on “Startup and Recovery”
Uncheck “Automatically reboot”
Set the memory dump to “Small Memory Dump”
