Support:
Support.Eccotemp.com
Shop Online:
www.Eccotemp.com
EnglishEnglish
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PLEASE NOTE: SH22 IS FOR OUTDOOR PERMANENT INSTALLATIONS ONLY AND SH22I IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL
AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Support:
Support.Eccotemp.com
Shop Online:
www.Eccotemp.com
Phone:
866-356-1992
I. LIMITED WARRANTY
Subject to the terms below, Eccotemp Systems, LLC (“Eccotemp”) provides this limited warranty (the “Limited Warranty”) to
cover the following Products and Covered Components:
This Limited Warranty is being provided to the original purchaser and subsequent owners (the “Owner”), but only while the
Product remains as the site of the original installation.
II. LIMITED WARRANTY PERIOD
The term of this Limited Warranty (the “Warranty Period”) begins on the date of purchase and ends as set forth below:
2
YEAR WARRANTY
The covered components, except for the Heat Exchanger, in the Product are warranted by Eccotemp for a period of
two
(
2
)
years from the date of purchase when installed according to Eccotemp’s Installation and Operating Instructions.
5
YEAR WARRANTY
The Heat Exchanger in the Product is warranted by Eccotemp for a period of
five
(
5
) years from the date of purchase when
installed according to Eccotemp’s Installation and Operating Instructions.
30 DAY WARRANTY
All accessories that have been provided with the Product at no cost are warranted by Eccotemp for a period of thirty (30) days
from the date of purchase when installed according to Eccotemp’s Installation and Operating Instructions.
III. WARRANTY COVERAGE
If, during the Warranty Period, a component in the Product fails because of a manufacturing defect, Eccotemp will repair,
replace, or refund the Product to the Owner at Eccotemp’s sole discretion and as determined to be appropriate by the
Eccotemp Support Team. As set forth in Section IV, the Owner may be responsible for all shipping, freight, and handling
charges, as well as all fees and costs associated with the warranty service, including, but not limited to, all labor and other costs
involved in diagnostic calls or in removing, repairing, servicing, or replacing any component. Eccotemp’s sole responsibility
under this Limited Warranty is to repair, replace, or refund the cost of the Product at Eccotemp’s sole discretion. In the event
that an exact replacement component is no longer available, Eccotemp will, at its option, provide a substitute component that
Eccotemp deems suitable for the Product. If the Owner reports a subsequent issue with any covered component in the Product,
the Owner may be responsible for retaining the failed component(s) for 90 days after a warranty claim is filed and must
surrender the component(s) at the request of Eccotemp.
Both Eccotemp and the Owner of the Product are bound by this Limited Warranty.
IV. MAKING A WARRANTY CLAIM
To make a warranty claim through this Limited Warranty, the Owner must contact Eccotemp’s Customer Service team at
[email protected], schedule a call or live chat on the Eccotemp support page at http://support.eccotemp.com,. It is
within Eccotemp’s sole discretion when a repair, replacement, or refund will be issued. Any return for refund must be approved
by Eccotemp’s Customer Service team prior to shipping the Product back to Eccotemp. Please refer to Returning Your Product
For Repair or Refund Policy provided with the Product.
Within the first 45 days of purchase, Eccotemp will cover all ground shipping costs for warranty related issues in the US
and Canada, excluding Alaska, Hawaii and any location outside of the continental US and Canada. After the first 45 days of
purchase, the Owner is responsible for all shipping to Eccotemp, regardless of reason or circumstance. Eccotemp will cover
the warranty related shipping costs when returning the Product to the Owner after repair/inspection. The method for warranty
related shipping will be ground equivalent with the provider within Eccotemp’s sole discretion.
What information you will need for processing of your warranty claim:
Proof of purchase
Serial number
Photos of the installation
Photos of the damage point (if there is one)
All shipments of any type of product coming to Eccotemp for any reason must have a Return Goods Authorization (“RGA”)
number for any repairs to be made. Please contact Eccotemp to obtain an RGA number prior to shipping anything to Eccotemp.
Failure to do so could result in loss of Product. Eccotemp will not be responsible for replacement due to loss or damage if these
steps are not properly followed.
Any returns to Eccotemp must be sent in the original packaging. If your returned product does not have the original packaging
and/or is missing any of the components that came with the product, there will be a nonnegotiable 15% restock fee.
Eccotemp Systems ,LLC
Limited Warranty Information
Model (s): SH22-LP/NG & SH22i-LP/NG Tankless Whole Home Water Heater
PRODUCT NAME
COVERED COMPONENTS
SH22-LP/NG & SH22i-LP/NG Tankless Whole Home Water Heater
SH22-LP/NG & SH22i-LP/NG Tankless Whole Home Water
Heater: fittings, accessories, and mounting hardware
