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Troubleshooting and maintenance

EATON TFX INSTALLATION AND OPERATION MANUAL

6046279-001

September 2019

www.eaton.com

Use the support form to send the information to the

support service.

6.1.2 Connection problems to the Data platform

If the device does not connect to the Data platform, check

the following:
> Is the configuration correctly loaded to the device? See

chapter Loading the configuration to the device.

> Are the device LEDs lighting up correctly? See chapter

Indicator elements (LED).

> Are the contract and device settings in the Portal correct?
> Are the mobile radio parameters in EATON

Configurator correct?

You can find more information in this chapter.

Portal

In the Portal, check whether the contract and device

settings are correct.

1. Log in to the Portal.
2. Navigate to the field

Dministration

> e

ntities

eviCe

> m

anage

3. Enter the device name or IMEI number in the

search box.

4. Click on the

etails

button of the

corresponding device.

The detail view of the selected device is shown.

5. In the field

osting

ontraCt

umBer

, check whether

the device has a current contract.

6. Check whether the

ermission

onneCt

roemion

box is checked.

7. In the

aChine

list, check whether the device is

allocated to the right machine.

8. In the

rganiZation

nit

list, check whether the device

is allocated to the right organizational unit.

EATON CONFIGURATOR

Check in EATON Configurator whether the mobile radio

parameters are correct.

The variables belong to the

eviCe

ariaBles

and

eCurity

ariaBles

object dictionary groups.

1. Start the EATON Configurator software.
2. Choose

ile

> o

pen

from the menu.

3. Open the configuration file you want.
4. In the

oBile

object group, check each

object setting.

If you do not find the solution to your problem in

this manual, please contact our support service.

See chapter Service and support.

Содержание TFX CAN link mobile 3311 Variant

Страница 1: ...TFX Installation and Operation Manual ...

Страница 2: ...y special indirect incidental or consequential damage or loss whatsoever including but not limited to damage or loss of use of equipment plant or power system cost of capital loss of power additional expenses in the use of existing power facilities or claims against the purchaser or user by its customers resulting from the use of the information recommendations and descriptions contained herein Th...

Страница 3: ...f non observance Measures to avoid the danger WARNING Nature and source of the danger Consequences of non observance Measures to avoid the danger CAUTION Nature and source of the danger Consequences of non observance Measures to avoid the danger NOTICE Nature and source of the danger Consequences of non observance Measures to avoid the danger INFORMATION Indicates notices and information TIP Indic...

Страница 4: ...1 1 4 Conformity 2 1 2 Device functions 2 1 2 1 Available models 2 1 2 2 Scope of supply 3 1 2 3 Kits 3 1 2 4 Software and accessories 3 1 3 Service and support 3 2 0 SAFETY INFORMATION 4 2 1 Safety instructions 4 2 2 CE notes 5 2 3 FCC notes 5 2 4 Warranty and liability 6 3 0 FUNCTIONALITY AND FEATURES 6 3 1 Functions 6 3 1 1 Real time mode 6 3 1 2 Logging mode 6 3 1 3 Input output functions I O ...

Страница 5: ...ecting the device to the Data platform 18 4 6 Mounting the device 18 5 0 OPERATION 20 5 1 Eaton TFX Configurator 20 5 1 1 Creating object dictionary groups and objects 20 5 2 Logging mode 21 5 2 1 Configuring logging mode 21 5 2 2 Configuring automatic switchover 21 5 2 3 Configuring variables for CAN communication 22 5 2 3 1 Receiving J1939 messages with the PGN 61444 23 5 2 3 2 Example 1 Log all...

Страница 6: ...ion 40 5 10 2 OTAP general process 40 5 10 3 OTAP Recovery Mode 41 5 11 Diagnosis via micro USB port 41 5 12 Factory reset 43 5 12 1 Factory reset via OBW file or CAN 43 5 12 2 Factory reset via the start cable 44 6 0 TROUBLESHOOTING AND MAINTENANCE 46 6 1 Remedies 46 6 1 1 Support request 46 6 1 2 Connection problems to the Data platform 47 6 2 Maintenance 48 7 0 PACKAGING AND TRANSPORT 48 8 0 DI...

Страница 7: ...MATION Not all model variants feature the antenna ports For more information see chapter Available models 1 1 2 Type label The device type label is located on the front of the housing and provides the following information 1 2 3 15 14 10 9 13 8 11 12 5 6 7 4 Fig 2 TFX type label here model variant TFX internal antenna 1 Protection class 2 Hardware version 3 Power supply 4 IC ID 5 FCC ID 6 Traceabi...

Страница 8: ...t open the device housing yourself 1 1 4 Conformity For details of the corresponding approval tests see chapter Certification and qualification The device meets the requirements of the following standards and legal requirements Compliance with CE This device complies with the directives standards and normative documents listed in the chapter Certification and qualification Compliance with FCC This...

Страница 9: ...102EC77300A 102EC77301A Order number for STARTER KIT 102EC77302A 102EC77302A INFORMATION The HARDWARE KIT only includes the TFX and mounting accessories We recommend that customers without an existing user account at the Data platform should order the STARTER KIT The STARTER KIT includes the hardware and the initial account setup at the Data platform 1 2 4 Software and accessories The software can...

Страница 10: ...he applicable regulations and precautions for potentially explosive areas Do not mount the antenna in the close proximity of easily ignited substances e g fuel tanks and insufficiently shielded electronic devices WARNING Danger of interference with medical equipment caused by radio frequency RF energy Severe injury or death Medical equipment may be sensitive to RF energy The functioning of cardiac...

Страница 11: ...2100 MHz UMTS FDD 1 band Changes or modifications to this device not expressly approved by the manufacturer can void the user s authority to operate the device under CE rules INFORMATION The horizontal distance between antennas can be calculated for every radio signal The distance between two antennas should always be greater than 1 4 of the wavelength but not a multiple of the wavelength If you u...

Страница 12: ...ing mode Yes Yes Input output functions Yes Yes Acceleration sensor Yes Yes Gyro sensor Yes Yes CAN connectors 1 1 GNSS Yes Yes eSIM card Yes Yes 3 1 1 Real time mode In real time mode CAN messages are transmitted bidirectionally With the device you can use CAN interfaces to transmit process data such as machine parameters during ongoing operations to the Data platform Depending on the device feat...

Страница 13: ...as an eSIM profile with all the necessary communication settings INFORMATION On delivery the device s eSIM card is not yet enabled After registration of the TFX enabling the eSIM card can take up to 1 working day 3 2 Connectors The device features the following connectors 1 main plug connector 14 pin CAN1 VCC GND AIN1 3 DOUT 1 GNSS antenna port FAKRA C coded in blue models TFX External Antenna 1 m...

Страница 14: ...pprox 3 3 V and can supply active antennas with a maximum of 40 mA of power The port is short circuit resistant and recognizes that an antenna is present from a power greater than approx 2 mA CAUTION Health hazards of radio frequency energy Slight or medium injury Make sure the device is switched off during installation 3 2 3 Mobile radio antenna port Use the mobile radio antenna port to connect t...

Страница 15: ... When several colors are active simultaneously the LEDs also light up in magenta orange or turquoise The following tables show possible LED indications ON LED The ON LED indicates the power supply status Table 10 ON LED status indicators and their meaning Color Status Meaning Off Device switched off or in sleep mode Green On Device switched on terminal 30 voltage in permitted range Red On Device s...

Страница 16: ... 1 Start cable for main plug connector The cable CLM3 start cable 6 open 2 dsub 1 pw 2 m contained within the Starter Kit features the following connectors and open individual wires 1 micro timer II socket 14 pin female 2 D sub 9 pin female CAN1 1 power connector Micro timer II socket 14 pin female Pin Designation Color Description 1 Terminal 30 VCC White Power supply permanent positive plus vehic...

Страница 17: ...features a slide switch for a factory reset INFORMATION For more information on how to perform a factory reset see chapter Factory reset via the start cable D sub connector female 9 pin CAN2 Pin Designation Color Description 1 not assigned 2 CAN2 Low Red blue CAN bidirectional 3 not assigned 4 not assigned 5 not assigned 6 CAN2 GND Violet 7 CAN2 High Gray pink CAN bidirectional 8 not assigned 9 no...

Страница 18: ... the device is switched on This activates the MCU internal bootloader 3 4 3 USB connector cable diagnosis The USB cable USB A on micro USB B 1 6 m included in Starter Kit is intended for debugging and for diagnosis of the device It has the following connectors 1 micro USB B male 1 USB A male Micro USB B connector male Pin Designation Description 1 VBUS USB power supply 2 D Bidirectional 3 D Bidire...

Страница 19: ... malfunction secure the DC power supply circuit with an external 2 A fuse NOTICE Property damage The device must be installed connected and commissioned by a qualified technician Ensure the power supply is disconnected before connecting the device Only use components from the starter kits or the accessories supplied See chapters Kits and Software and accessories NOTICE A power failure may cause a ...

Страница 20: ...proximity of easily ignited substances e g fuel tanks and insufficiently shielded electronic devices CAUTION Health hazards of radio frequency energy Slight or medium injury Make sure the device is switched off during installation During operation observe a distance of at least 20 cm between the antennas and personnel Do not store or operate antennas together with other antennas or transmitters MO...

Страница 21: ...attention that the USB plug is correctly aligned to the USB port on the computer before being plugged in and that it is plugged in without using excessive force Incorrect alignment during connection or the use of excessive force could cause damage to the USB port 1 Connect theTFX SupportTool to a PC using the cable USB connection cable USB A to USB B 2 m 2 Place a CAN bus termination on the D Sub ...

Страница 22: ...a PC See chapter Connecting the device to the PC 2 Start the EATON Configurator software 3 Click onTools Node Scan in the menu Alternatively you can click on the button in the toolbar 3 3 The Communication Node Scan Information window opens 4 Click on the Start Node Scan button The connected CAN devices with their CANopen Node IDs product codes and information on hardware and software versions are...

Страница 23: ...tion file available for your specific device it is recommended to create a new device configuration The required object groups and device variables have to be added manually then Refer to Creating object dictionary groups and objects 4 4 5 Loading the configuration to the device After you have created your own configuration file load the configuration to the device NOTICE Risk of property damage P...

Страница 24: ... com and check whether the device is connected to the Data platform If your device does not appear in the machine overview you must activate the device See chapter Activation of the device 4 6 Mounting the device Below you will find instructions on how to mount the device To ensure the housing provides proper fire protection and to achieve the best possible reception of radio signals make sure you...

Страница 25: ...positioning 1 Mobile radio antenna 2 GNSS antenna NOTICE Inadequate radio connection The radio connection is influenced by objects or walls Only mount the device in the installation position shown in chapter Mounting the device Choose the mounting location so that as few obstructions as possible can influence the radio connection MOUNTING Mount the device directly with 2 socket head screws M5 inse...

Страница 26: ...ructure of EATON Configurator you can create rename or delete object dictionary groups or objects This chapter explains how to create object dictionary groups and objects The following example shows creation of the object Receive Message PDO This object is used to receive and log CAN messages In order to create the object you need the Custom Can Communication object dictionary group and then the R...

Страница 27: ...e you start logging data check the device status in the machine overview in the Portal The device must be in logging mode The colored squares in the machine overview indicate the current status Constant blue device is passive in real time mode Flashing blue device is connected to a real time client software Grayed out device is offline Constant green device is in file transfer logging mode Click o...

Страница 28: ...o enable CAN communication and data logging you must configure the following variables CAN VARIABLES The variables required concern the CAN connection and belong to the object dictionary group Device Variables Table 14 Variables concerning the CAN connection Variable Value Function CANOPEN NMT Startup 0 Automatically sets the device to CANopen mode Operational CAN 1 DEVICE CANopen node ID 1 127 Th...

Страница 29: ...tain this 2 In the object dictionary group Receive CAN Messages PDOs create a new object dictionary entry Receive Messages PDO 3 Rename the object Receive Message PDO as pgn 61444 RECEIVE MESSAGE COMMUNICATION PARAMETERS 4 Right click on the PGN 61444 folder and select the Communication tab 5 Set and save the following Table 16 Communication settings for PGN 61444 Description Selection Function Va...

Страница 30: ...ess These are ignored when the message is received 5 2 3 2 Example 1 Log all data bytes every 60 seconds In this example all data bytes are simply logged cyclically every 60 seconds There are no additional conditions and the data bytes are not checked LOGGING CONDITIONS Make the following settings for the PGN 61444 object 1 Select the Logging tab 2 Select the Conditions tab 3 Set and save the foll...

Страница 31: ... variables belong to the Interface Variables object dictionary group 1 Create the object dictionary group Interface Variables 2 In the INTERFACE VARIABLES object dictionary group create four new Interface Variable objects 3 3 The List Of Interface Variables window opens 3 Select the first Interface Variable object according to the following table Table 21 Interface Variable object Designation Type...

Страница 32: ...gging in PGN 61444 Payload Description Selection Function Log received CAN message Set Log data of the receive CAN message Bytes to log 2 5 and 8 Logging selected data bytes 5 2 3 3 1 Mapping During mapping data is copied from the CAN message to variables You can then process the copied data in the device and perform calculations MAPPING ACTIVE CONDITION 1 Select the Mapping tab 2 Select the Activ...

Страница 33: ...he calculation operations have the following functions Buttons Description C clear deletes the entire calculation operation CE clear entry only deletes the last symbol entered Add variables to the calculation operation Click on the button to open a window Assign fixed values interface variables or device variables to the variables After you have defined a variable the display on the button jumps t...

Страница 34: ...ile contains position data at least once Enabled Enables disables the position data logging AND OR AND Position data is logged if both conditions time and distance are met OR Position data is logged if one of the conditions time or distance is met Logging Period S Time period during which the position data should be logged Logging distance meters Distance between the last position logged and the c...

Страница 35: ... 3 3 The Create new Job window opens 12 Select the job type Logging 13 Click on the OK button 3 3 The job is added to the Overview list 14 In the CobID field enter the ID hex for the virtual CAN message The ID must not be used by other CAN messages 15 In the Add New Row field select the variable type and the variable 16 In the Job Parameter field click on the Add button 3 3 The selected variable i...

Страница 36: ...achine overview indicate the current status Constant blue device is passive in real time mode Flashing blue device is connected to a real time client software Grayed out device is offline Constant green device is in file transfer logging mode Click on the current status to change it 5 3 1 Configuring real time mode 1 Start the EATON Configurator software 2 Choose File Open from the menu 3 Open the...

Страница 37: ... transferred to the Data platform you need to take the following steps 1 Check that the object 0x5402 Sub Index 0 has the value 01 This value indicates that PROEMION has transferred a file to the device File Transfer Receive Indication 2 If the object has the value 01 you can read the file name from the object 0x5400 Sub Index 0 File Transfer Receive Filename 3 Read off the file from the object 0x...

Страница 38: ...group contains the following variables Table 32 Device variables I O sensors diagnosis Variable Function Operation time total Device operation time in seconds Device Time Unix Format Internal device time The time is synchronized by the GNSS satellite or PROEMION Io Digital output 0 low output 1 high output Io Digital output status 0 output error 1 output ok Io Terminal 30 voltage Voltage on termin...

Страница 39: ... Variables Power Management You can enable sleep mode as follows Enabling sleep mode after a set time period Power Management Can Sleep Time Monitoring terminal 15 As soon as the device registers LOW on terminal 15 a delay time is enabled If timeout is reached before the device detects HIGH on terminal 15 the device goes into sleep mode Power Management Shutdown Delay Time If the device detects HI...

Страница 40: ...send special files to the device via the Data platform to configure or read off variables In the following the files and their structure are described NOTICE Restrictions apply to the file names See chapter File transfer restrictions OBW FILE The OBW file obw writes a value to a variable The file has the following structure The line starts with a colon Object index e g 0x5353 Comma Sub index e g 0...

Страница 41: ...sers with administrator rights have this authorization INFORMATION If you do not have authorization to perform a configuration update contact the service support See chapter Service and support 1 Start the EATON Configurator software 2 Open the corresponding configuration file DOD 3 Click on Target Device Object Dictionary Download Remote Download All Entries or click on the arrow in the toolbar n...

Страница 42: ...0 0x1018 0x2 ERROR 0x3337 is not equal to 0xTFX Internal Antenna ABORT CONFIGURATION DOWNLOAD ON ERROR newSW Fw 6 1 0 0 Release newBL Bl 9 1 newDOD CANlink mobile 3337 Demo V1 END 1534329798 5 8 2 CAN You can perform a configuration update using the CAN interface To be able to load the configuration file to the device the device must be connected via a CAN USB port to a PC on which the configurati...

Страница 43: ... the Open button 4 In the Communication Path field select the Connection via Internet n Devices interface from the list 5 Click on the Select Devices button 3 3 The window Select Devices opens 6 If the list is empty click on the Settings button 3 3 The window Communication Settings opens 7 In the Communication Gateway field go to the Gateway Device list and select the device Canlink Mobile 8 In th...

Страница 44: ...Fw 6 1 0 0 Release newBL Bl 9 2 newDOD FOTA Test V4 END 1532700197 Example of protocol content after a failed update BEGIN 1534330801 actSW Fw 6 1 0 0 Release actBL Bl 9 1 actDOD CANlink mobile 3337 Demo V1 File Size 424836 Received firmware file Update aborted error file access newSW Fw 6 1 0 0 Release newBL Bl 9 1 newDOD CANlink mobile 3337 Demo V1 END 1534331309 See Service and support for addi...

Страница 45: ...device restarts automatically 3 3 After the restart the device uses the updated firmware version You can find a tutorial on how to install the firmware to the device in the download area of our website See also chapter Service and support 5 9 3 Micro USB A In order to load the firmware update FWBIN to the device via the micro USB port the device must be connected to a PC with a USB connection usin...

Страница 46: ... the device uses the updated firmware version You can find a tutorial on how to install the firmware to the device in the download area of our website See also chapter Service and support 5 10 Over the air programming OTAP 5 10 1 OTAP introduction TFX Over the air programming OTAP software is designed for remotely downloading a new boot application file to an Eaton HFX hydraulic series HFX Program...

Страница 47: ...ORMATION Before you connect the device to a USB port on your PC install the USB driver packet from Eaton com TFX See chapter Installing software 1 Connect the device to a PC with the USB A to micro USB B cable 2 Connect the device to the power supply grid with the cable CLM3 start cable 6 open 2 dsub 1 pw 2 m and the power supply unit from the starter kit 3 3 The ON LED lights up in constant green...

Страница 48: ...n the menu click on CAN Filter Settings Driver optimized settings Totally open for 11 and 29 bit messages 12 Click on the OK button to save the settings 13 Click on Tools Node Scan in the menu Alternatively you can click on the button in the toolbar 3 3 The Communication Node Scan Information window opens The connected CAN devices with their CANopen node IDs product codes and information on hardwa...

Страница 49: ...rt to Firmware Defaults Local 0x1011 0x65 The standard configuration of the current firmware is restored All logged data and parameters are deleted The factory configuration is retained INFORMATION You can restore the factory configuration of the device using object 0x1011 sub index 0x01 FACTORY RESET USING OBW FILE To perform a factory reset using the OBW file the OBW is transferred to the device...

Страница 50: ...ing plugged in and that it is plugged in without using excessive force Incorrect alignment during connection or the use of excessive force could cause damage to the USB port 1 Connect the device to a PC See chapter Connecting the device to the PC 2 Start the selected CANopen software 3 Perform the required steps in the CANopen software to write the value 0x64616F6C to the object index 0x1011 sub i...

Страница 51: ...n the device Do not disconnect the device from the power supply until the process has been completed 3 3 The device reverts to the firmware defaults object 0x1011 0x65 3 3 The ON LED lights up green 3 3 The STATUS LED lights up blue 3 3 The device has adopted the firmware defaults baud rate 250 kbit s node ID 39 etc INFORMATION You can restore the factory configuration of the device using object 0...

Страница 52: ...uration whether the device is in Operational mode Check the logging configuration 6 1 1 Support request If you do not find the solution to your problem in this manual please contact our support service See chapter Service and support The support team requires the following information in order to help you Read off the following device variables Mobile engine IMEI number Mobile network state What i...

Страница 53: ... Device Manage 3 Enter the device name or IMEI number in the search box 4 Click on the Details button of the corresponding device 3 3 The detail view of the selected device is shown 5 In the field Hosting Contract Number check whether the device has a current contract 6 Check whether the Permission To Connect To Proemion box is checked 7 In the Machine list check whether the device is allocated to...

Страница 54: ...that can be repaired or maintained by the user NOTICE Property damage Any defective device must be inspected and repaired by a trained supplier service technician Do not open the device housing yourself 7 0 Packaging and transport This chapter contains information on packing and transportation NOTICE Property damage Only store and transport the device in a temperature range of 40 C 85 C 40 F 185 F...

Страница 55: ...rical and Electronic Equipment WEEE the device must not be disposed of in household waste Take the device to a collection point for waste electrical and electronic equipment for correct disposal 9 0 Annex This chapter contains technical data and certificates 9 1 Technical drawings INFORMATION You can receive CAD files on request Please contact our support service See chapter Service and support Fi...

Страница 56: ...equency range Models TFX Internal Antenna TFX External Antenna 2G GSM GPRS Edge 850 900 1800 1900 MHz 3G UMTS HSPA 850 900 1900 2100MHz Mobile radio transmission rate GPRS upload 85 6 kbit s GPRS download 85 6 kbit s Edge upload 236 kbit s Edge download 236 kbit s UMTS upload 384 kbit s UMTS download 384 kbit s HSPA upload 5 7 Mbit s HSPA download 7 2 Mbit s LTE upload CAT1 5 2 Mbit s LTE download...

Страница 57: ...ange 250 s Resolution 16 bit Sampling rate 10 Hz Tolerance 3 of measurement range end value and offset 3 s at 25 C and 1 g Temperature sensor Measurement range 40 C 85 C 40 F 185 F Resolution 0 1 C Sampling rate 20 Hz Tolerance 3 C 5 6 F 9 2 4 Protocols Table 41 Protocols Layer 2 Yes CANopen Yes J1939 OBDII Yes Customer specific On request TCP Yes SDO client Yes 9 2 5 Status indicators Table 42 St...

Страница 58: ... 22 Table 16 Communication settings for PGN 61444 23 Table 17 Communications settings in PGN 61444 Timeout and conditions 23 Table 18 Communication settings in PGN 61444 Standard Channel 24 Table 19 Logging in PGN 61444 Conditions 24 Table 20 Logging in PGN 61444 Payload 24 Table 21 Interface Variable object 25 Table 22 Logging in PGN 61444 Conditions 26 Table 23 Logging in PGN 61444 Payload 26 Ta...

Страница 59: ...y unit with country adapters 13 Fig 6 Connection of the TFX to a PC using the TFX SERVICE TOOL 15 Fig 7 Installation positions of TFX 19 Fig 8 Antenna positioning 19 Fig 9 Direct screw mounting horizontal 19 Fig 10 Connecting the TFX to a PC 39 Fig 11 Summary of the OTAP process 40 Fig 12 Connecting the TFX to a PC 41 Fig 13 Dimensions of the TFX here variant with external antenna connectors 49 Fi...

Страница 60: ... trademark All trademarks are property of their respective owners Eaton 1000 Eaton Boulevard Cleveland OH 44122 United States Eaton com 2019 Eaton All Rights Reserved Printed in USA Publication No 6046279 001 September 2019 ...

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