Service and Support
Eaton Network Card-MS User’s Guide P-164000100—Rev 1
www.eaton.com/powerquality
82
Two-Year Limited Warranty (US and Canada)
Network Card-MS
WARRANTOR:
The warrantor for the limited warranties set forth herein is Eaton Corporation, a Delaware
Corporation company (“Company”).
LIMITED WARRANTY:
This limited warranty (this “Warranty”) applies only to the original End-User (the
“End-User”) of the Network Card-MS (the “Product”) purchased on or after June 1, 2004 and cannot be
transferred. This Warranty applies even in the event that the Product is initially sold by Company for resale to
an End-User.
LIMITED WARRANTY PERIOD:
The period covered by this Warranty for the Product installed [and currently located]
in the fifty (50) United States, the District of Columbia, and Canada is twenty-four (24) months from the date of
purchase.
WHAT THIS LIMITED WARRANTY COVERS:
The warrantor warrants that the Product (the “Warranted Item”) is free
from defects in material and workmanship. If, in the opinion of Company, a Warranted Item is defective and
the defect is within the terms of this Warranty, Company’s sole obligation will be to repair or replace such
defective Warranted Item (including by providing service, parts and labor, as applicable), at the option of
Company.
PROCEDURES FOR REPAIR OR REPLACEMENT OF WARRANTED ITEMS:
The Warranted Item will be repaired or replaced
at a Company site or such other location as determined by Company.
If the Warranted Item is to be replaced by Company, and the End-User supplies a credit card number or
purchase order for the value of the replacement Product, Company will use commercially reasonable business
efforts to ship (via standard ground shipment and at no cost to the End-User) the replacement Warranted Item
to the End-User within one (1) business day after Company receives notice of the warranty claim. In such case,
the End-User must return (at Company’s expense) the defective Warranted Item to Company in the same
packaging as the replacement Warranted Item received by the End-User or as otherwise instructed by
Company. If Company does not receive the defective Warranted Item, Company will either charge the
End-User’s credit card, or send the End-User an invoice (which the End-User agrees to pay), for the value of
the replacement Product.
If the Warranted Item is to be replaced by Company, but the End-User is unwilling or unable to supply a credit
card number or purchase order for the value of the replacement Product, Company will use commercially
reasonable business efforts to ship (via standard ground shipment and at no cost to the End-User) the
replacement Warranted Item to the End-User within one (1) business day after Company receives the defective
Product from the End-User.
In any case, Company will provide shipping instructions and will pay its designated carrier for all shipping
charges for return of defective equipment and replacement of Warranted Items. Any returned Warranted Item
or parts that are replaced may be new or reconditioned. All Warranted Items returned to Company and all parts
replaced by Company shall become the property of Company.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Warranty does not cover any defects or damages caused
by: (a) failure to properly store the Product before installation; (b) shipping and delivery of the Product if
shipping is FOB Factory; (c) neglect, accident, abuse, misuse, misapplication, or incorrect installation; (d) repair
or alteration not authorized in writing by Company personnel or performed by an authorized Company
Customer Service Engineer or Agent; (e) improper testing, operation, maintenance, adjustment, or modification
of any kind not authorized in writing by Company personnel or performed by an authorized Company Customer
Service Engineer or Agent; or (f) use of the Product under other than normal operating conditions or in a manner
inconsistent with the Product’s labels or instructions.
This Warranty is not valid if the Product’s serial numbers have been removed or are illegible. Any Warranted
Items repaired or replaced pursuant to this Warranty will be warranted for the remaining portion of the original
Warranty subject to all the terms thereof.
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