A-2
SpycerBox Ultra Hardware Guide
A.1 Troubleshooting
The table below lists some errors that may occur during the operation
of the DVS system and details how to resolve them. If you experience
trouble that cannot be resolved with the solutions described here or in
chapter “Maintenance” on page 5-1, please contact your local vendor
or DVS directly.
Error
Cause
Solution
Accesses to the main
storage are slow.
The data storage is
too full.
It is recommended to use only 85 to
90 % of the overall hard disk capac-
ity. If the storage is too full, delete
some of your data.
One or more hard
disks of the hard disk
array are worn.
Try to identify the worn disk and re-
place it as described in section “Hard
Disk Maintenance” on page 5-2.
Configurations of the
system or its network
ports have been al-
tered.
Contact your local system and net-
work administrator and try to recon-
figure the network connections of
the system. If this is not successful
contact the DVS service department.
A RAID controller is
defective.
If you can rule out the above men-
tioned causes, a RAID controller may
be defective. Before attempting to
exchange a RAID controller (see sec-
tion “Controller Maintenance” on
page 5-11) contact the DVS service
department.
An alarm is sounded
and the alarm LED is
lit. The alarm can be
switched mute with
the mute button.
One of the power
supply units has been
disconnected from
power during opera-
tion.
Check the LEDs of the power supply
units. If one is extinguished, this unit
may be disconnected from power.
Examine the power cord of the unit.
See to it that it is in good technical
order, correctly plugged in at both
ends and that the mains current is
operating properly.
One of the power
supply units has
failed.
Check the LEDs of the power supply
units. If one is extinguished and you
can rule out the above mentioned
cause, a power supply unit has
failed. Replace the broken unit as
described in section “Power Supply
Maintenance” on page 5-13.
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