61
D U C A T I
F A Q : g u i d e t o s o l v i n g m a j o r p r o b l e m s
PROBLEMS RELATED TO THE RADIO RECEPTION
SYMPTOM
POSSIBLE CAUSE
SOLUTION
See
pag.
one of the radio
remote controls is
not working, while
the other remote
controls work pro-
perly
battery of the remote control is
out of power/ has not enough
power
replace the battery of the radio remote controls
elctronic board storage capacity
is full
erase the memory on your electronic board and re-store the remote control button you want to
use, taking care not to exceed the limit of storable codes. if you must use a greater number of
remotes, add an external radio receiver model 6040rol or 6043 with dispaly
30
defective or broken remote
control
if under warranty send the remote control support for check and replacement. if out of warranty
purchase a new remote control
30
any of the radio
remote controls
works
the radio controls were not
stored in the automation control
board
precautionary reset the memory of the electronic board of your opener, and then store one by
one the radio control channels that you want to use.
30
the radio control model used is
not compatible with the electro-
nic board
Be sure to use the original DUCATI remote controls and be sure to use a model of remote con-
trol compatible with your electronic board.
The generation “CTR” boards use radio remote controls with fixed code 12-bit ,
while the “CTH” generation boards use radio rolling coded remote control.
30
on board radio hybrid receiver
damage
Contact the DUCATI official assistance centre. send the board to he assistance for repair in or
out of warranty. If out of warranty radio receiver problem you can n also opt to buy an external
radio receiver 6040rol or 6043 in order to avoid sending the damaged board to the service cen-
ter.
To check that the problem is on the hybrid radio receiver. Try to operate your gate opener com-
manded by wired control (use a keypad or bridge the “START terminals”) to check the correct
peration not radio control)
34-35
the radio remote
controls only work
at close range
battery of the remote control is
out of power/has not enough
power
replace the battery of the radio remote controls
radio interference
identify the cause of the interference / noise / barrier to radio reception and eliminate it
on board radio hybrid receiver
damage
Contact the DUCATI official assistance centre. send the board to he assistance for repair in or
out of warranty. If out of warranty radio receiver problem you can n also opt to buy an external
radio receiver 6040rol or 6043 in order to avoid sending the damaged board to the service center
The gate opens by
itself
radio interference from other
devices
Problems verifiable with radio 12-bit encoding openers only, which are subject to interference
from other radio devices. it is suggested to change the system with a radio rolling code version
that with over 3 billion continuously changing code guarantee absolute protection.
