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The Red light will flash to indicate various trouble conditions outlined previously. If multiple trouble
conditions are present, the red light will flash according to the highest priority trouble. For example, if
both a 3G4010 low battery trouble (one flash) and an insufficient signal strength trouble (four flashes)
are present; the red light will flash one time. Once the 3G4010 low battery trouble condition is
corrected, the red light will then begin flashing four times.
General Troubles With Your System
The control panel is displaying a tele-
phone line trouble condition
• Ensure T1 and R1 of the 3G4010 are wired to the TIP
and RING terminals of the control panel
• If the 3G4010 is being used as the primary communica-
tor, the yellow light will always be ON
• If the 3G4010 red light is FLASHING, refer to the Red
Light Status Chart
The control panel displays a commu-
nication trouble condition
• Ensure the panel is programmed for Contact ID
• Ensure the control panel does not indicate a TLM trou-
ble condition
• If the 3G4010 red light is FLASHING refer to the Red
Light Status chart in this guide
No signals are received at the central
station but no trouble condition is
displayed
• Ensure the control panel has a central station phone
number programmed
• Ensure the control panel has the correct account num-
ber programmed
• Verify the reporting codes are programmed or the auto
Contact ID option is enabled
• Ensure the control panel communicator is enabled
• Connect a handset to T1 and R1 of the 3G4010 in mon-
itor mode to verify the control panel is trying to commu-
nicate
Not receiving internal signals gener-
ated directly from the 3G4010
• Ensure the 3G4010 was initialized with the correct
account number. This can be checked by logging into
the Connect 24 website
• Ensure that there are no trouble conditions on the
3G4010
The 3G4010 Yellow and Red lights
flash constantly
• Ensure there is good signal strength (at least one
3G4010 green light ON)
• Ensure the SIM card is activated. Depending on signal
strength and network activity it can take up to 10 min-
utes for the network to program the unit; wait at least
15 minutes for the programming to be completed
• Cycle power and verify SIM and signal
The phone line is seized when the
3G4010 is connected
• Verify correct phone line wiring
• Ensure the Ringer Equivalency Number (REN) is not
being exceeded on the line
General Information
Removing/Connecting the antenna
• To remove the antenna from the 3G4010, place your
thumb on the end of the connector at the modem, then
place a screwdriver between the modem and connector.
Gently turn the screwdriver away to ‘pop’ out the con-
nector from the modem
• To install the antenna, firmly push the connector into
the modem until it ‘snaps’ into place
