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Warranty
The warranty does not cover any damages resulting from normal wear or mechanical destructions
by outside forces.
The warranty covers replacement of defective parts. There shall be no entitlement to the com-
pensation for consequential damages. In particular, there shall be no right to reimbursement of
consequential damages resulting from improper use or improper installation of the products. The
professional installation is described in the installation manual.
These terms of warranty apply since 2006-01-01 / Technical changes and errors reserved.
dot-spot clarios
is designed for the operation with constant voltage power supplies that comply
with the standards, in particular with the standard for electronic control gear for LED modules IEC
61347-2-13. In case of damage resulting from operation with unsuitable electronic ballasts, power
supplies or other power sources, no guarantee claims can be made.
Service
First of all, send your complaint containing the damage report (what does not work? what are the
symptoms of the failure?), a copy of your invoice (fax, scan, digital image) as well as your contact
information by e-mail, fax-message, letter or phone to the service center specified below. We will
immediately make sure to find the solution.
Download complaint form:
www.dot-spot.de/download/reklamationsformular.pdf
Return
In case a return has been agreed, please send us the luminary in its original packaging or in an
equally safe packaging together with the complaint documents. Please, contact us for shipment
terms first.
Service center
Service
dot-spot GmbH & Co. KG
Industriestraße 1
90592 Schwarzenbruck / Germany
Email [email protected]
Phone +49 (0) 9128 / 72 22 17 - 0
Fax
+49 (0) 9128 / 72 22 17 - 9
Notes
