Reporting Problems to Your Digital Service Representative
Reporting Problems to Your Digital Service Representative
Before You Call
If you followed the corrective actions described in this chapter yet
continue to have problems with your system, take the following
steps before you call your Digital service representative:
1.
Write down the serial and model numbers of your system
to give to your Digital service representative. You will find
these numbers behind the door on the front of the system
unit or on the rear panel of the system unit.
For example, Model number: VS49K–CF, and Serial number:
AB226048OT.
2.
Make notes about the state of your system when the problem
occurred.
3.
Be prepared to read information from the screen and to enter
commands at the keyboard while you talk to your Digital
service representative.
4.
Your Digital service representative may ask you which lights
are on. Eight recessed diagnostic lights on the front of the
system unit come on when you turn on the system, as shown
in Figure 5–2. Write down the status of these lights.
6–8 Handling Problems