Digital PRIORIS ZX Server
Troubleshooting
MCS Logistics Engineering - Nijmegen
77
Server Troubleshooting
(continued)
Problem
Possible Cause
Action
No response to
mouse
commands
Mouse might be password
protected by a local or remote
control program.
Mouse is not connected.
Mouse is connected to the
keyboard port.
Mouse driver not installed.
Mouse trackball dirty.
Mouse failed.
Enter the keyboard and mouse password.
Power down the server and connect the mouse.
Power down the server and connect the mouse to
the mouse port.
Install the appropriate mouse driver.
Clean trackball.
Replace mouse or contact the Digital service
representative.
Server operates
correctly but
application
software does
not
Application software installed
incorrectly.
CPU speed setting causes
conflict with application
software.
Having system cache enabled
causes conflict with application
software.
SCSI device has failed.
Refer to the application software documentation.
Run the SCU and reduce CPU speed setting.
Refer to
Chapter 2, “Server Utilities &
Configuration”.
Run the SCU and disable system cache. Refer to
Chapter 2, “Server Utilities & Configuration”.
Contact the Digital service representative.
Server does not
boot from CD-
ROM drive
CD-ROM drive is not connected
to the Adaptec controller.
CD-ROM drive not configured
as a bootable device.
CD-ROM disk is not bootable.
SCSI device has failed.
Connect the CD-ROM drive to the onboard 7870
Adaptec controller. Refer to
Chapter 3
, “
Service
Procedures”.
Change the CD-ROM setting to “bootable” using
SCSI
Select
.
CD-ROM disk media must be bootable to boot
from CD-ROM disk.
Make sure CD-ROM disk is bootable. If failure
continues, contact the Digital service
representative
