Digital PRIORIS ZX Server
Troubleshooting
MCS Logistics Engineering - Nijmegen
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Chapter 4
Troubleshooting
The following pages provide initial troubleshooting procedures and tables listing specific problems,
probable causes and recommended actions to take if the computer fails after configuration or after
installing optional hardware or software.
Refer to the documentation supplied with additional options when experiencing problems with specific
installed options.
Initial Troubleshooting
Follow these general procedures to troubleshoot the PRIORIS ZX MP Server:
♦
Record all configuration information and have it readily available.
♦
Turn off the server, wait until all hard disk drives completely spin down and then turn it back on.
If the POST detects an error refer to
Chapter 4, “Troubleshooting”
and take the appropriate steps to
correct the problem. After the problem has been resolved, restart the server.
♦
Ensure that all cables and connections are secure.
♦
Make sure all necessary video, printer and application device drivers are properly installed.
♦
Try not to troubleshoot more than one problem at a time.
♦
Try to duplicate the problem.
♦
Run the diagnostic software.
♦
Run the SCU.
Refer to
Chapter 2, “Server Utilities & Configuration”
to ensure the server is correctly configured
for all installed hardware and software.
♦
When having problems after connecting a SCSI device, open SCSI
Select
and verify that all settings
have been correctly changed.
Refer to
Chapter 2, “Server Utilities & Configuration”
for additional information.
NOTE
If you need to return a failed component, pack it in its original container and return it to
Digital for service.
Fill in the appropriate fields of the Part Exchange Form with the relevant error information!!
