• whether the dealer should order a new product/part from the
manufacturer. The dealer then receives an invoice detailing the shipping
costs involved. The dealer arranges and pays for the defective product/
part to be sent to the manufacturer. Once the manufacturer has received
the defective product/part, it is assessed. If the manufacturer deems the
warranty claim to be justified, the dealer receives a credit note for the new
product/part ordered and the shipping costs involved.
If the warranty claim is deemed to be unjustified, the dealer is informed and the
manufacturer makes an offer for the costs of replacement parts and/or provides
an indication of the cost of repair. Once the dealer agrees to this, the product/part
is repaired and/or replaced at the dealer's expense and returned at the dealer's
expense. The dealer can also opt to have the product/part returned without repair
at the dealer's own expense.
2017-05
42 - SANGO ADVANCED / SLIMLINE
11 Warranty conditions