Usage Problems and Solutions
Check and implement the following suggestions, from top to bottom, until the problem is solved.
The software installation does not complete:
• The installation of the software requires the operator to have the necessary permissions: in a hospital or
research setting it is often necessary to contact the system administrator to proceed.
The wEc1 / wTn1 unit does not turn on (no beeps):
• Check that the battery is the required type, inserted with the correct orientation, and that it is fresh.
• Keep the On / Off button pressed until the acoustic signal is heard (after about 1 sec).
• Remove and reinsert the battery.
There are no signals to the computer:
• fig. 1 - icon 6 red:
in this case the USB receiver - wRs1 has not been recognized.
-
Close the software, remove and reinsert the wRs1 signal receiver and restart the software.
-
If the problem persists, it is recommended that you check with your system administrator that access
to the computer's USB ports is not inhibited. Make sure that the presence of computer protection
software such as Antivirus, Firewall, etc., does not prevent access to external USB devices.
-
With wRs1 inserted, launch “DrvInst.exe” in the folder .. \ Program Files (x86) \ WPulsePen or manually
reinstall the USB drivers that are contained in the folder “wRs Usb Driver” if the problem has not been
solved with the previous suggestions.
•
fig.1 - icon 6 green and icon 5 red:
the wRs1 unit is recognized correctly but the firmware in it installed is
not compatible with the version of the software running on your computer.
-
Update firmware and / or software to the latest version. Contact DiaTecne s.r.l. in case of doubts or
problems.
•
fig.1 - icons 5 e 6 both green but icons 12 (red and blue) inactive
: the wEc1 / wTn1 units do not connect.
-
Check that the wEc1 / wTn1 units are turned on (acoustic signal at power on).
-
It is necessary that the radio channel of all units wRs1, wEc1, wTn1 is the same and that the relative
firmware are compatible: go to the "settings" panel of the software (fig. 1 - icon 3), select the
programming mode and follow the instructions in the online Help of the software to put the involved
wRs1, wEc1, wTn1 units in programming mode, one at a time, in order to verify and eventually update
what is required. Contact DiaTecne s.r.l. in case of doubts or problems.
•
fig.1 - icons 5 e 6 both green and icons 12 (red and blue) active
: the system is in “Freeze” mode due to
the absence of tonometric signal on the wTn1 probe - sensor 2 (blue trace).
-
Gently touch the pressure sensor with your fingers.
If it is not possible to solve the problems listed independently or if there are doubts about the operation of
the device, please contact DiaTecne s.r.l. at the following email address:
. Assistance
will be provided as soon as possible.
20
User Manual
PulsePen
- V. 5.0_b
