DEUTSCHMANN AUTOMATION LOCON 7, Инструкция по эксплуатации, Страница: 48 / 50

Servicing Deutschmann Automation GmbH & Co. KG
48 Instruction manual LOCON 7, LOCON 9 V. 10.4 24.5.04
13 Servicing
Should an error message occur, please first take all measures described in chapter Error mes-
sages.
Should questions occur that are not covered by this manual, please contact the responsible
sales partner (see internet: http://www.deutschmann.de) or contact us directly.
Please keep the following information ready at hand when you call:
You can reach us on the following Hotline number. Lines are open from
Monday to Thursday from 8 am to 12 pm and from 1 pm to 5 pm, Friday from 8 am to 12 pm and
from 1 pm to 2.30 pm.
Central office & sales depa49-(0)6434-9433-0
Technical hotline:
+49-(0)6434-9433-33
Fax Central office & sales depa49-(0)6434-9433-40
Fax technical hotline:
+49-(0)6434-9433-44
13.1 Returning a unit
If you return a unit to us, we require as comprehensive a description of the error as possible. We
require the following information in particular:
•
What error number was displayed?
• How is the unit externally wired (encoders, outputs, ..)? Please state all connections of the unit.
• What is the magnitude of the 24 V supply voltage (± 0.5 V) with connected LOCON?
•
What were you last doing on the unit (programming, error on power-up, ...)?
The more precise your information and error description, the more precisely we can check the
possible causes.
13.2 Internet
The current software WINLOC is available for download from our Internet-homepage (URL).
There you can also find topical information on Deutschmann products, instruction manuals and a
list of our distribution partners.
URL: www.deutschmann.de
Device designation
Serial number (S/N)
Item No.
Error number and error description (see also following chapter ‘Returning a unit’)