Troubleshooting Guide for Installing Dension Products
16
To set text from the text selection menu:
1.
Turn the
Radio ON
and select the Gateway (CD-Changer)
2.
Disconnect all devices from the Gateway and wait until
CD5 / Track99
is displayed on the radio
3.
Keep the FF (Fast Forward) button pressed for
at least 10 seconds
, then release.
4.
The display will show ‘Disc 1 / track 01’ within 3 seconds (indicating that you are in text
selection mode)
5.
By pressing the Next track button, you can choose Tracks 02 through 04 which represent
different screen modes (e.g. MID, Radio).
Please note:
Track 01 is
non-Text Mode
6.
After choosing the mode you prefer, press FF (Fast Forward) to confirm and
save
the selection.
Or, by pressing the REW (Rewind) you can exit Text selector and
discard
changes.
7.
If the text mode selection is correct ‘
AUX GW’ will appear
on the display
8.
If the text selection was not successful, try again from step #3 and chose another option. Some
radios will work
only with a specific track setting
.
Please note:
there is no text display
at all if:
-
If the cluster display is not compilant:
in Audi it does not display Tuner RDS info
VW Single CAN: The cluster display is not large MFA Highline
-
In case of
BMW, there will be no text display
if
:
Head unit is manufactured by Becker except 16:9 Navigation Radio (That
information is displayed on the label on tuner, there is no specification on the
radio to reveal it.)
The Head Unit is attached to a phone module or is prepared for one. This
issue can be encountered on the Business radio
if the customer does not know what he is doing
. Sometimes on BMW there
is a separate button (‘M’ beside next track) for changing the button functions.
The customer simply forgets to press that button.
D. No sound on a BMW – only control
There might be
2 specific
root causes to this issue:
-
The car has a DSP unit installed
-
The CD-Changer plug has not been connected correctly on GBL3BM1 (17-pin – also known
as Round-pin connector)
DSP:
If the car has DSP, the device is not compatible, due to the design and architecture of the
Gateway. DSP systems require a digital input but the Gateway provides analogue output only, thus
there will be no sound, only control. The DSP unit is rare, and there is no indication of it on the radio.
Check the Tuner to tell: if there is coax connector on it, it is a DSP based system
CD-changer plug
: The CD-Changer plug is a separate cable (comes with the 17 PIN plug) which ends in
a 10 pin white ‘molex’ connector. This connector can be connected 2 ways to the head unit’s CD-
Changer port. If the radio connects to the Gateway but there is no sound, it might indicate improper
installation. Rotate the white connector by 180
°
and plug it back in.
