Windows XP:
1.
Click
Start
®
Help and Support
.
2.
Type
hardware troubleshooter
in the search field and press <Enter> to start the search.
3.
In the
Fix a Problem
section, click
Hardware Troubleshooter
.
4.
In the
Hardware Troubleshooter
list, select the option that best describes the problem, and click
Next
to follow the remaining troubleshooting steps.
Windows Vista
®
:
1.
Click the Windows Vista start button
,
and click
Help and Support.
2.
Type
hardware troubleshooter
in the search field and press <Enter> to start the search.
3.
In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
Solving Problems
, and then run the Dell Diagnostics before contacting Dell for
assistance.
Start the Dell Diagnostics from your hard drive or from the
Drivers and Utilities
media provided with your computer.
Starting the Dell Diagnostics From Your Hard Drive
Before running the Dell Diagnostics, enter system setup to review your computer's configuration information, and ensure that the device you want to test is
displayed in system setup and is active. For more information on using the system setup program, see the
Dell™ Technology Guide
on your computer or at
support.dell.com.
The Dell Diagnostics is located on a separate diagnostic utility partition on your hard drive.
1.
Ensure that the computer is connected to an electrical outlet that is known to be working properly.
2.
Press and hold the <Fn> key or the mute button then turn on your computer.
The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.
¡
During the assessment, answer any questions that appear.
¡
If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell Support.
¡
If the Pre-boot System Assessment completes successfully, the following message appears: "
Booting Dell Diagnostic Utility
Partition. Press any key to continue
."
3.
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
4.
Press <Tab> to select
Test System
and then press <Enter>.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
NOTE:
The
Drivers and Utilities
media is optional and may not ship with your computer.
NOTE:
The Dell Diagnostics only operate on Dell computers.
NOTE:
If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
NOTE:
If your computer does not display a screen image, contact Dell Support.
NOTE:
Alternatively, you can select
Diagnostics
from the one-time boot menu at startup to boot to the diagnostic utility partition and run the Dell
Diagnostics.
NOTE:
If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your
Drivers and Utilities
media (see
Starting the Dell Diagnostics From the Drivers and Utilities Media
).
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