Scanning takes too long or freezes the computer
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
LOSE
OTHER
SOFTWARE
PROGRAMS
THAT
ARE
NOT
BEING
USED
U
SE
A
LOWER
SCANNING
RESOLUTION
Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE
SURE
THE
PRINTER
AND
THE
DESTINATION
COMPUTER
ARE
CONNECTED
TO
THE
SAME
NETWORK
M
AKE
SURE
THE
PRINTER
SOFTWARE
IS
INSTALLED
ON
THE
DESTINATION
COMPUTER
Fax troubleshooting
•
“Fax troubleshooting checklist” on page 129
•
“Cannot send faxes” on page 130
•
“Cannot receive faxes” on page 132
•
“Cannot run the fax software” on page 133
•
“Fax error messages on the printer control panel” on page 134
For detailed descriptions of common terms and tasks, see the following:
•
“Setting up the printer to fax” on page 65
•
“Faxing FAQ” on page 82
Fax troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most fax problems:
•
Check the dial tone to make sure that the cable connections are correct and that the telephone line is working.
To check the dial tone:
1
Plug an analog telephone into the wall jack.
2
Listen for a dial tone through the telephone handset.
If you hear a dial tone, then the connections are correct and the line is working.
If you do not hear a dial tone, then check the other items on the checklist, and then listen for a dial tone after
checking each item.
•
Make sure that the devices are set up correctly according to your setup scenario in the “Setting up the printer to
fax” section.
•
Make sure that the cables are connected to the correct ports.
•
Make sure that the cables are securely plugged in.
Troubleshooting
129
