Secure Virtual Assist Configuration | 219
•
Show FAQ and Tour
- Displays links to the Secure Virtual Assist FAQ and tour on the
customer request page.
•
Tip Message On Top
- Customizes the text that is displayed above the Secure Virtual
Assist link.
•
Tip Message On Bottom
- Customizes the text that is displayed below the Secure Virtual
Assist link.
•
Tour Help Text
- Customizes the text that is displayed above the link for the Secure Virtual
Assist tour.
•
Customer Help Text
- Customizes the text that is displayed after the customer clicks the
Secure Virtual Assist link.
Restriction Settings
To configure Virtual Assist restriction settings, perform the following tasks:
Step 1
On the
Secure Virtual Assist > Settings
page, click the
Restriction Settings
tab at the
bottom of the page.
Step 2
To deny Virtual Assist requests from specific IP addresses or networks, select
Deny
from the
Request From Defined Addresses
drop-down menu.
Step 3
To allow Virtual Assist requests only from specific IP addresses or networks, select
Allow
from
the
Request From Defined Addresses
drop-down menu.
Step 4
To add an IP address or network to the Deny or Allow list, click the
Add ...
button. The
Admin
Addresses
window displays. See
“Adding an Address to Restriction Settings” on page 220
.
Step 5
To delete a configured restriction setting, select the desired address in the
Addresses
field and
click
Delete
. The address will be removed from the field.
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