Getting Help
77
FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\help.fm
D E L L CO N F I D E N T I A L – P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY
[email protected]
[email protected]
[email protected] (Latin America and Caribbean countries only)
[email protected]
(Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses
(Asian/Pacific countries only)
[email protected] (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user:
anonymous
, and use your e-mail address as your password.
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their portable
and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
subjects that correspond to your questions. For the telephone number to call
for your region, see "Contacting Dell" on page 81.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to
support.dell.com
,
or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 81.
