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Troubleshooting

FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm

D E L L CO N F I D E N T I A L – P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY

CO MP U T E R

T H R O U G H

T H E

T A RT

M E N U

C A N

T H E

C O M P U T E R

F O R

SP Y WA RE

—

If you are experiencing slow computer

performance, you frequently receive pop-up advertisements, or you are having

problems connecting to the Internet, your computer might be infected with

spyware. Use an anti-virus program that includes anti-spyware protection

(your program may require an upgrade) to scan the computer and remove

spyware. For more information, go to

support.dell.com

and search for the

keyword

spyware

U N

T H E

E L L

I A G N O S T I C S

—

If all tests run successfully, the error condition

is related to a software problem (see "Dell Diagnostics" on page 52).

Video and Display Problems

CAUTION:

Before you begin any of the procedures in this section, follow the

safety instructions in the the safety information that shipped with your computer.

If the display is blank

NOTE:

If you are using a program that requires a higher resolution than your

computer supports, it is recommended that you attach an external monitor to your

computer.

H E C K

T H E

B A T T E R Y

—

If you are using a battery to power your computer, the

battery charge may be depleted. Connect the computer to an electrical outlet

using the AC adapter, and then turn on the computer.

ES T

T H E

EL E CT R I C A L

O U T L E T

—

Ensure that the electrical outlet is working by

testing it with another device, such as a lamp.

H E C K

T H E

A D A P T E R

—

Check the AC adapter cable connections. If the

AC adapter has a light, ensure that the light is on.

O N N E C T

T H E

C O M PU T ER

D I RE C T L Y

T O

A N

E L E CT R I C A L

O U T L E T

—

Bypass power

protection devices, power strips, and extension cables to verify that the

computer turns on.

D J U ST

T H E

PO WE R

P RO P E R TI E S

—

Search for the keyword

sleep

in Windows

Help and Support.

W I T CH

T H E

V I D E O

I M A G E

—

If your computer is attached to an external

monitor, press <Fn><F8> to switch the video image to the display.

If the display is difficult to read

D J U ST

T H E

B R I G H T N E S S

—

Press <Fn> and the up- or down-arrow key.

Содержание Latitude E6400 ATG

Страница 1: ...ATG QRG A00 EN source title fm DELL CONFIDENTIAL PRELIMINARY 2 10 08 FOR PROOF ONLY w w w d e l l c o m s u p p o r t d e l l c o m Template Last Updated 3 20 2007 Dell Latitude ATG E6400 Setup and Quick Reference Guide Model PP27L ...

Страница 2: ...ed in this text Dell Latitude Wi Fi Catcher and the DELL logo are trademarks of Dell Inc Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license IntelandPentiumareregisteredtrademarksofIntelCorporationintheU S andothercountries Blu ray Disc is a trademark of the Blu ray Disc Association Microsoft Windows Windows Vista and Core are either trademarks or regis...

Страница 3: ...val 10 Wireless Switch 11 2 Setting Up Your Computer 13 Quick Setup 13 Connecting to the Internet 17 Setting Up Your Internet Connection 18 Transferring Information to a New Computer 20 Microsoft Windows XP 20 Microsoft Windows Vista 23 3 Specifications 25 4 Reinstalling Software 35 Drivers 35 What Is a Driver 35 Identifying Drivers 35 Reinstalling Drivers and Utilities 36 ...

Страница 4: ...icrosoft Windows System Restore Windows XP 44 Using Dell PC Restore Windows XP 46 Using the Windows XP Operating System Media 48 5 Troubleshooting 51 Troubleshooting Software and Hardware Problems 51 Hardware Troubleshooter 51 Dell Diagnostics 52 Error Messages 56 Solving Problems 62 Drive Problems 62 Memory Problems 64 Power Problems 64 Lockups and Software Problems 66 Video and Display Problems ...

Страница 5: ...e Services 76 AutoTech Service 77 Automated Order Status Service 77 Problems With Your Order 77 Product Information 78 Returning Items for Warranty Repair or Credit 78 Before You Call 78 Contacting Dell 81 8 Appendix 83 FCC Notice U S Only 83 FCC Class B 83 Macrovision Product Notice 84 Index 85 ...

Страница 6: ...FILE LOCATION S systems Roush ATG QRG A00 EN source bookTOC fm 6 Contents ...

Страница 7: ...ast Updated 2 7 2007 About Your Computer 7 DELL CONFIDENTIAL PRELIMINARY 2 10 08 FOR PROOF ONLY 1 About Your Computer Front and Right Side View 9 6 10 3 8 11 18 21 22 23 26 4 12 15 16 2 1 13 7 5 20 14 17 19 25 24 ...

Страница 8: ...eyboard status lights 7 display 8 microphone camera optional 9 display latch 10 volume controls 11 Dell Control Point DCP 12 power button 13 USB ports 2 14 WiFi Catcher 15 wireless switch 16 audio connectors 2 17 right speaker 18 optical drive 19 finger print swipe reader 20 ExpressCard CardBus slot 21 firewire IEEE 1394a port 22 contactless SmartCard reader 23 touch pad 24 media card reader 25 la...

Страница 9: ...a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer 1 RJ 11 port 2 RJ 45 network port 3 multimode DisplayPort 4 AC adapter 5 security cable slot 6 VGA 7 eSATA PowerShare USB por...

Страница 10: ...0 EN source about fm DELL CONFIDENTIAL PRELIMINARY 2 10 08 FOR PROOF ONLY Battery Removal Remove the battery by sliding the battery tabs inward and move the battery away from the notebook Install the battery by pushing the battery inward until it clicks into place ...

Страница 11: ... systems Roush ATG QRG A00 EN source about fm DELL CONFIDENTIAL PRELIMINARY 2 10 08 FOR PROOF ONLY Wireless Switch 1 off position Disables wireless devices 2 on position Enables wireless devices 3 Wi Fi Catcher Scans for WLAN networks 1 2 3 ...

Страница 12: ...12 About Your Computer FILE LOCATION S systems Roush ATG QRG A00 EN source about fm DELL CONFIDENTIAL PRELIMINARY 2 10 08 FOR PROOF ONLY ...

Страница 13: ...ou will need to complete the setup of your computer The accessories box also contains user documentation and any software or additional hardware such as PC Cards drives or batteries that you have ordered 3 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power ...

Страница 14: ...rasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable 4 Optional Connect the network cable not provided 5 Optional Connect USB devices such as a mouse 1 Network ethernet cable 2 Network ethernet connector 1 USB cable 2 USB conne...

Страница 15: ...ional Connect a 1394 4 pin firewire device diagram to be replaced with correct 4 pin 1394a connector 8 Optional Connect an eSATA device diagram to be added 9 Optional Connect a Dell external media module diagram to be added 1 Headphone or microphone cable Attach headphones to the connector 2 Headphone or microphone connector Attach a microphone to the connector 1 1394 cable 2 1394 connector 2 1 2 ...

Страница 16: ...er external device such as a printer 11 Optional For discussion Turning on the optional backlight keyboard 12 Optional For discussion Using the ambient light sensor ALS 13 Optional Usingthe Dell ControlPoint DCP Activate DCP by pressing the DCP button just left of the power button The Dell ControlPoint icon appears on the taskbar Click the icon to access Dell ControlPoint Help and additional featu...

Страница 17: ...or more information Connecting to the Internet NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP Your ISP will offer one or more of the following Internet connection options 1 Internet service 2 cable or DSL modem 3 wireless router 4 desktop computer with network adapter 5 portable computer with wirele...

Страница 18: ...ogy at broadband rates Wireless Local Area Network WLAN connections use high frequency radio waves to communicate Typically a wireless router is connected to the broadband cable or DSL modem that broadcasts the Internet signal to your computer If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up...

Страница 19: ... connection manually If you have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 U...

Страница 20: ...nds to the operating system that your computer is running Microsoft Windows XP The Microsoft Windows XP operating system provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer data such as E mail messages Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network or serial connection ...

Страница 21: ...ttings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this screen click New Computer Next 4 On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD Next 5 When the Now go to your old computer screen app...

Страница 22: ...es and Settings Transfer Wizard without the Operating System media you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard 2 When th...

Страница 23: ...mputer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Fi...

Страница 24: ... source setting fm DELL CONFIDENTIAL PRELIMINARY 2 10 08 FOR PROOF ONLY 2 In the User Account Control dialog box click Continue 3 Click Start a new transfer or Continue a transfer in progress Follow the instructions provided on the screen by the Windows Easy Transfer wizard ...

Страница 25: ...ation about your computer Processor Processor type Intel Core 2 Duo L1 cache L1 Cache 64KB 16 way 32KB 8 way 32KB iL1 24KB info from web yet to be verified L2 cache Shared 3 MB or 6 MB L2 cache info from web yet to be verified Front side bus frequency 1067 MHz System Information System chipset Intel Montevina Chipset for Need official Intel name when available Data bus width TBD DRAM bus width TBD...

Страница 26: ...ss Card connector 8 in 1 card reader 54 mm Express Card slot supports both USB and PCIe based interfaces Cards supported Express Card 54 54 mm 8 in 1 Memory Card Reader 8 in 1 memory card controller TBD 8 in 1 memory card connector TBD Cards supported SD SDIO SD HC Mini SD w adapter MMC MMC Mini MMC w adapter Memory Memory module connector 2 DIMM slots Memory configurations 1 GB 1 DIMM or 2 DIMMs ...

Страница 27: ...reserved for system files Ports and Connectors Audio Microphone connector stereo headphone speakers connector IEEE 1394a 4 pin connector Consumer IR Mini Card Support internal expansion slots One mini card slot One dedicated half mini card slot for WLAN Wi Fi Catcher One dedicated mini card slot for WWAN mobile broadband One dedicated mini card slot for WPAN One additional mini card slot for Intel...

Страница 28: ...computer has both integrated and discrete video Video type integrated and discrete on system board hardware accelerated Data bus integrated video or PCI E graphics x16 Video controller integrated video Intel Extreme discrete video nVIDIA Quadro NVS 160M Video memory integrated video up to 128 MB discrete video 256 MB dedicated memory Video output VGA DisplayPort Advanced E Port and E Port capabili...

Страница 29: ...l 4 ohms Internal microphone Single digital microphone Volume controls volume control buttons program menus Display Type active matrix TFT WXGA WXGA Active X Y 303 74 x 189 84 Dimensions Height 206 mm 8 11 inches Width 320 mm 12 6 inches Diagonal 358 14 mm 14 1 inches Maximum resolutions WXGA CCFL 1280 x 800 at 262 K colors WXGA 1440 x 900 at 262 K colors Refresh rate 60 Hz Operating angle 0 close...

Страница 30: ...ut QWERTY AZERTY Kanji Size Full sized 19 mm key pitch Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 73 0 mm 2 9 inch sensor active area Height 42 9 mm 1 7 inch rectangle Battery Type 12 cell smart lithium ion slice 9 cell smart lithium ion 6 cell smart lithium ion 4 cell smart lithium ion Dimensions 4 cell and 6 cell lithium ion batteries Height 66 6 mm 2 62 inches Widt...

Страница 31: ... cell batteries 11 1 VDC 12 cell slice battery TBD Watt hours 4 cell primary battery 35Whr 6 cell Primary battery 56Whr 9 cell high capacity battery 85Whr 12 cell slice battery 85Whr NOTE Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions Charge time approximate Standard Mode TBD Express Charge Mode TBD Computer...

Страница 32: ...100 240 VAC Input current maximum 1 5 A Input frequency 50 60 Hz Output current 4 34 A maximum at 4 second pulse 3 34 A continuous Output power 90W Rated output voltage 19 5 1 0 VDC Dimensions Height TBD Width TBD Depth TBD Weight with cables TBD Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Fingerprint Reader optional Type UPEK TCS3 TouchStrip strip sensor with C...

Страница 33: ... Configurable to less than TBD Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Maximum shock Measured with hard drive in operating status and a ...

Страница 34: ... ATG QRG A00 EN source specs fm DELL CONFIDENTIAL PRELIMINARY 2 10 08 FOR PROOF ONLY Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Camera Optional Resolution 640 x 480 VGA Environmental continued ...

Страница 35: ...ll ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The Drivers and Utilities media may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system...

Страница 36: ...oint a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities on page 36 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Utilities media provide approved drivers for Dell computers If you install drivers ...

Страница 37: ...he Drivers and Utilities Media If using Device Driver Rollback or System Restore see Restoring the Windows XP Operating System on page 44 does not resolve the problem reinstall the driver from your Drivers and Utilities media 1 With the Windows desktop displayed insert your Drivers and Utilities media If this is your first time to use the Drivers and Utilities media go to step 2 If not go to step ...

Страница 38: ... and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system Manually Reinstalling Drivers Before manually reinstalling a driver extract the driver files to your hard drive using the procedure described in Using the Drivers and Utilities Media on page 37 Windows XP 1 Click Start My Computer Properties Hardware Device Mana...

Страница 39: ...a includes the Backup and Restore Center to create backups of important files on your computer or to back up the entire hard drive You can then restore your operating system or files if needed Microsoft Windows System Restore returns your hard drive to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving...

Страница 40: ...ew so they may not apply if you set your Dell computer to the Windows Classic view Creating a Restore Point Windows Vista You can either automatically or manually create a restore point from the Windows Vista Back Up and Restore Center To access the Windows Vista Backup and Restore Center Click the Windows Vista Start button Welcome Center In the Get started with Windows section click Show all 14 ...

Страница 41: ... point Try to restore from the most recent restore point If this restore point fails to correct the problem try the next oldest restore point until the issue is resolved Any software installed after the selected restore point will need to be reinstalled 7 Click Next Finish 8 When prompted click Yes 9 After System Restore finishes collecting data the computer restarts 10 After the computer restarts...

Страница 42: ...lost 1 Restart the computer To do this click the Windows Vista Start button Restart 2 As the computer restarts press F8 until the Advanced Boot Options menu appears on the screen NOTE You must press the F8 key before the Windows logo appears on the screen If you press F8 after the Windows logo appears on the screen the Advanced Boot Options menu will not appear on the screen If you do not see the ...

Страница 43: ...e computer To reinstall Windows you need the following items Dell Operating System media Dell Drivers and Utilities media NOTE Your Drivers and Utilities media contains drivers that were installed during assembly of the computer Use your Drivers and Utilities media to load any required drivers including the drivers required if your computer has a RAID controller Reinstalling Windows Vista The rein...

Страница 44: ...er operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files Dell PC Restore by Symantec returns your hard drive to the operating state it was in when you purchased the computer It permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell PC Res...

Страница 45: ...Click either Restore my computer to an earlier time or Create a restore point 3 Click Next and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore Windows XP NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open o...

Страница 46: ...deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press Ctrl F11 If you do not press Ctrl F11 in time let th...

Страница 47: ...turn your computer operating system to its original state 1 Log on to the computer as a local administrator 2 In Microsoft Windows Explorer go to c dell utilities DSR 3 Double click the filename DSRIRRemv2 exe NOTE If you do not log on as a local administrator a message appears stating that you that you must log on as administrator Click Quit and then log on as a local administrator NOTE If the pa...

Страница 48: ... computer To reinstall Windows you need the following items Dell Operating System media Dell Drivers and Utilities media NOTE Your Drivers and Utilities media contains drivers that were installed during assembly of the computer Use your Drivers and Utilities media to load any required drivers including the drivers required if your computer has a RAID controller Reinstalling Windows XP The reinstal...

Страница 49: ... steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 5 When the boot device list appears highlight CD DVD CD RW Drive and then press Enter 6 Press any key to Boot from CD ROM 7 Follow the instructions on the screen to complete the installation NOTE You cannot reinstall Dell MediaDirect if you volunt...

Страница 50: ...50 Reinstalling Software FILE LOCATION S systems Roush ATG QRG A00 EN source software fm DELL CONFIDENTIAL PRELIMINARY 2 10 08 FOR PROOF ONLY ...

Страница 51: ...ation on Windows Vista support for your device To start the Hardware Troubleshooter Windows XP 1 Click Start Help and Support 2 Type hardware troubleshooter in the search field and press Enter to start the search 3 In the Fix a Problem section click Hardware Troubleshooter 4 In the Hardware Troubleshooter list select the option that best describes the problem and click Next to follow the remaining...

Страница 52: ...n Dell computers Enter the system setup program review your computer s configuration information and ensure that the device you want to test displays in the system setup program and is active See the Service Manual for this computer for more information Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media see Starting the Dell Diagnostics From the Drivers and Ut...

Страница 53: ...e computer press n to continue to the next test press y to retest the component that failed press r If failures are detected during the Pre boot System Assessment write down the error codes and contact Dell see Contacting Dell on page 81 If the Pre boot System Assessment completes successfully you receive the message Booting Dell Diagnostic Utility Partition Press any key to continue 4 Press any k...

Страница 54: ...s and Utilities menu and then press Enter 6 Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer 7 At the Dell Diagnostics Main Menu select the test you want to run NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen 8 After all tests have ...

Страница 55: ...Service Tag for your computer is located at the top of each test screen When contacting Dell support have your Service Tag ready The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option Option Function Express Test Performs a quick test of system devices The test typically takes 10 to 20 minutes and requires no interaction on your part Run Express...

Страница 56: ...ct Dell see Contacting Dell on page 81 BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and any requirements for...

Страница 57: ...r cannot identify the ExpressCard Reinsert the card or try another card See the Service Manual for this computer for more information EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in nonvolatile memory NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell see Contacting Dell on page 81 THE FILE BEING COPIED IS TOO LA...

Страница 58: ...Diagnostics on page 52 HARD DISK DRIVE READ FAILURE The hard drive may be defective Shut down the computer remove the hard drive see the Service Manual for this computer and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on ...

Страница 59: ...RROR The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation MEMORY DATA LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memo...

Страница 60: ...rive see the Service Manual for this computer If the problem persists contact Dell see Dell Diagnostics on page 52 OPTIONAL ROM BAD CHECKSUM The optional ROM has failed Contact Dell see Dell Diagnostics on page 52 A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file Remove and then reinstall the program Windows XP 1 Click Start Control Panel Add or...

Страница 61: ...e reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists contact Dell see Contacting Dell on page 81 TIME OF DAY NOT SET PLEASE RUN THE SYSTEM SETUP PROGRAM The time or date stored in the system setup program does not match the system clock Correct the settings for the Date a...

Страница 62: ...es can sometimes prevent Windows from recognizing the drive TEST THE DRIVE Insert another floppy disk CD or DVD to eliminate the possibility that the original media is defective Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See the Service Manual for this computer for more information ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNE...

Страница 63: ... is shut down 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive then push firmly until the tray is partially ejected 3 Gently pull out the tray until it stops The drive makes an unfamiliar scraping or grinding sound Ensure that the sound is not caused by the program that is running Ensure that the disc is inserted properly Hard drive problems ALLOW THE COMP...

Страница 64: ...the Service Manual for this computer for more information Reseat the memory modules to ensure that your computer is successfully communicating with the memory See the Service Manual for this computer for more information Run the Dell Diagnostics see Dell Diagnostics on page 52 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules to ensure that your computer is successfully communicati...

Страница 65: ... BATTERY STATUS LIGHT If the battery status light flashes amber or is a steady amber the battery charge is low or depleted Connect the computer to an electrical outlet If the battery status light flashes blue and amber the battery is too hot to charge Shut down the computer disconnect the computer from the electrical outlet and then let the battery and computer cool to room temperature If the batt...

Страница 66: ...nd to the electrical outlet The AC adapter shuts down when there is a fault The green light turns off when this happens To bring it back on disconnect the AC adapter from the power source for 10 seconds and then connect it back on The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a respo...

Страница 67: ...n Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start Control Panel Programs Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get ...

Страница 68: ... COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness contrast saturation ratios NOTICE You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive Contact Dell for assistance see Contacting Dell on page 81 Other softwar...

Страница 69: ...d with your computer If the display is blank NOTE If you are using a program that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and then turn on the ...

Страница 70: ...different settings for Color quality and Screen resolution Windows Vista 1 Click the Windows Vista Start button Control Panel Hardware and Sound Personalization Display Settings 2 Adjust Resolution and Colors settings as needed RUN THE VIDEO DIAGNOSTICS TESTS If no error message appears and you still have a display problem but the display is not completely blank run the Video device group in the D...

Страница 71: ...AKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sou...

Страница 72: ...CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector See the Service Manual for this computer for more information ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted ...

Страница 73: ... you use support dell com or contact support Enter the Express Service Code to direct your call when contacting support Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Desktop System Software DSS...

Страница 74: ...User License Agreement Service Manual The Service Manual for your computer can be found at support dell com How to remove and replace parts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available on your hard drive About your operating system Using and maintaining peripherals Understanding technologies such as RAID Intern...

Страница 75: ...ive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 76 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 81 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you...

Страница 76: ... region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the followin...

Страница 77: ...tomers about their portable and desktop computers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 81 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated or...

Страница 78: ...de a copy of the Diagnostics Checklist see Diagnostics Checklist on page 80 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 81 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the return is for credit 4 Pack the equipment to be returned in the origin...

Страница 79: ... before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before working inside your computer follow the safety instructions in your the sa...

Страница 80: ...ded by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Er...

Страница 81: ...atalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on...

Страница 82: ...82 Getting Help FILE LOCATION S systems Roush ATG QRG A00 EN source help fm DELL CONFIDENTIAL PRELIMINARY 2 10 08 FOR PROOF ONLY ...

Страница 83: ...TICE The FCC regulations provide that changes or modifications not expressly approved by Dell Inc could void your authority to operate this equipment These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful int...

Страница 84: ...yright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Product name Dell Latitude ATG E6400 Model number PP27L Company name...

Страница 85: ...ontacting Dell 81 D Dell contacting 81 Dell Diagnostics about 52 starting from the Drivers and Utilities media 53 starting from your hard drive 52 Dell MediaDirect problems 67 DellConnect 76 diagnostics Dell 52 documentation End User License Agreement 74 ergonomics 74 Product Information Guide 74 regulatory 74 safety 74 User s Guide 74 warranty 74 drivers 35 about 35 identifying 35 reinstalling 36...

Страница 86: ... phone numbers 81 power problems 64 power light conditions 64 problems blue screen 67 CD drive 62 CD RW drive 63 computer crashes 66 67 computer does not start up 66 computer stops responding 66 Dell Diagnostics 52 Dell MediaDirect 67 drives 62 DVD drive 62 error messages 56 hard drive 63 lockups 66 power 64 power light conditions 64 program crashes repeatedly 66 program stops responding 66 progra...

Страница 87: ...ntacting Dell 81 System Restore 44 T telephone numbers 81 transferring information to a new computer 20 troubleshooting Dell Diagnostics 52 restore computer to previous operating state 44 U User s Guide 74 V video problems 69 volume adjusting 71 W warranty information 74 Windows Easy Transfer wizard 20 Windows Vista Program Compatibility wizard 67 reinstalling 44 Windows Easy Transfer wizard 20 Wi...

Страница 88: ...FILE LOCATION S systems Roush ATG QRG A00 EN source bookIX fm DELL CONFIDENTIAL PRELIMINARY 2 10 08 FOR PROOF ONLY Index 88 ...

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