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Troubleshooting
FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm
D E L L C O N F ID E N T IA L – P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY
Solving Problems
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the the safety information that shipped with your computer.
E
N S U R E
T H A T
M
I CR O S O F T
W
I N D O W S
R E C O G N I Z E S
T H E
D RI VE
—
Windows XP
:
• Click
Start
and click
My Computer
.
Windows Vista
®
:
• Click the Windows Vista Start button
and click
Computer
.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T
E S T
T H E
D RI V E
—
• Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
• Insert a bootable floppy disk and restart the computer.
C
L E A N
T H E
DRI VE
O R
D I S K
—
See the
Service Manual
for this computer for
more information.
E
N S U R E
T H A T
T H E
CD
O R
DVD
ME D I A
I S
S N A P P ED
O N T O
T H E
SP IN DL E
C
H E C K
T H E
CA BLE
C O N N E CT I O N S
C
H E C K
F O R
H A R D W A R E
INCO MP ATI B ILI T IES
—
R
U N
T H E
D
E L L
D
I A G N O S T I C S
—
See "Dell Diagnostics" on page 52.
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
